Learning & Development Specialist

Learning & Development Specialist

Permanent

Department: KM Documentation (220)

30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada

Number of Positions: 3

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Learning & Development Specialist is primarily responsiblefor the development and delivery of comprehensive training programs forBusiness Operation staff, including Processing and Call Center functions. The Learning & Development Specialist will support thedevelopment of high-quality learning solutions using adult learning bestpractices. Working collaboratively with internal clients and subject matterexperts, the incumbent will provide onboarding support and address knowledgegaps for performance and effectiveness. Success in this role requires strongorganizational, communication, facilitation, and troubleshooting skills alongwith a commitment to continuous learning and professional development.

Role Responsibilities

Design and Development

• Update and maintain instructional content using adult learning principles and design standards while ensuring accuracy, consistency, and alignment with business requirements.
• Design learning materials and training solutions for defined business needs under general guidance.
• Develop supporting materials for remote and classroom learning programs, including lesson plans, facilitator guides, learner materials, practical exercises, and engaging activities.
• Create professional instructional materials for self-paced learning, including e-learning, videos, training scripts, quizzes, and job aids.
• Develop learning exercises, simulations, test cases, and assessments that reinforce key concepts and support skill development through practical application.
• Actively collect learner feedback and training metrics to identify gaps and opportunities for improvement.

Facilitation

• Deliver standard training courses, maintain training records, and conduct post-session reviews with stakeholders to improve learning effectiveness and streamline training delivery.
• Facilitate classroom learning by leveraging effective facilitation techniques, such as leading group and individual activities, asking questions to guide discussion, redirecting participants toward task completion, and maintaining professionalism while managing overall class dynamics.
• Coordinate logistics for learning events and prepare training resources, including test cases and TRAIN environments.

Teamwork and Partnership

• Manage assignments, communicate progress to team members, and seek or provide assistance as needed.
• Contribute to team goals and participate in continuous improvement initiatives.
• Build and maintain effective working relationships with learners, subject matter experts, and business stakeholders.
• Follow established processes and guidelines while seeking guidance and support from team members.

Technology Skills

• Create eLearning modules using Articulate 360 or other authoring tools.
• Maintain and enhance test cases to support training activities.
• Configure and manage TRAIN environments for test scenarios.
• Maintain learning assets, records, and course information within the Learning Management System (LMS).
• Maintain and improve the questions database in Clever Nelly.

Minimum Qualifications

Critical Requirements