Desktop EUC L1

• 
  
• Must have good customer-facing skills and be well presented.
  
• Demonstrates independent and proactive thinking
  
• Builds effective relationships with both the CLIENT and End Client
  
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
  
• Must be able to work alone and unsupervised, taking the initiative when necessary.
  
• Must be organized and prioritize work appropriately.
  
• Fully vaccinated techs
  

Behavioral Skills Required

• 
  
• Must have good customer-facing skills and be well presented.
  
• Demonstrates independent and proactive thinking
  
• Builds effective relationships with both the CLIENT and End Client
  
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
  
• Must be able to work alone and unsupervised, taking the initiative when necessary.
  
• Must be organized and prioritize work appropriately.
  
• Fully vaccinated techs
  

Technical Skills & Experience Required:

• 
  
• Must have experience of using an ITSM system.
  
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
  
• Support experience of MACs would be beneficial
  
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
  
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
  
• Ability to replace defective parts.
  
• Working knowledge of Zebra printers and handheld scanners.
  
• Experience related to working in a distribution center is needed.
  

Desired Educational Requirements:

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• Completion of CompTIA certifications—e.g., A+, Network+, etc.
  
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.