Medical Office Assistant

Medical Office Assistant – Native Youth Health & Wellness Centre

The position is 40 hours per week, scheduled Monday to Friday. Specific daily hours will be discussed and confirmed between the successful candidate and the manager prior to the start date. These hours will be adjusted occasionally based on the needs of the program.

UNYA has a full-time employment opportunity for a Medical Office Assistant with our primary health care clinic, the Native Youth Health and Wellness Centre (NYHWC). We are seeking an outgoing, professional individual with excellent communication and organizational skills to fill a 1-year term position , with a high likelihood of extension.

The Medical Office Assistant serves as the first point of contact for youth, families, community partners, and on-site practitioners/partners interacting with the NYHWC, helping to ensure the provision of a safe, supportive environment that is culturally open and accessible in order to support the holistic health needs of Indigenous youth.

This position is also responsible for providing general administrative support and coordinating the day-to-day operations of the NYHWC. The position is 32 hours per week with intention to grow to 40 hours per week, scheduled Tuesday to Friday. Specific daily hours will be discussed and confirmed between the successful candidate and the manager prior to the start date. These hours will be adjusted occasionally based on the needs of the program. This position reports directly to the Youth Wellness Navigator.

Qualifications and Conditions:

• Relevant education and a minimum 2 years of experience working in office administration in the social service and/or health sector, or related field. Specific education, training & experience as a Medical Office Assistant is a strong asset.
• Experience working with the Indigenous community, including the generational impacts of the residential school system on families and communities. Must demonstrate a good working knowledge of community resources in Vancouver, particularly youth, Indigenous-specific & health-focused resources.
• Demonstrated strong computer proficiency, including the ability to work with the Microsoft Office suite. Fluency in medical terminology & experience with EMR systems Profile, PARIS, and OSCAR is a strong asset.
• Must demonstrate strong organizational, and written & oral communications skills – including the ability to prioritize and complete multiple tasks, compile accurate records, prepare reports, and coordinate the program schedule.
• Must have a criminal record check completed by and satisfactory to UNYA.
• Proof of Covid-19 vaccination will be required.
• Given the needs of the youth accessing our programs, priority will be given to qualified Indigenous, First Nations, Metis, Inuit candidates as per section 41 of the Human Rights code.

Duties and Responsibilities

• Facilitate access to on-site practitioners, book appointments and notify clients of appointments; facilitate registration and obtain relevant client information. Receive and process intake referrals and respond to enquiries and provide general info regarding the NYHWC, its mandate, programs and services.
• Coordinate the day-to-day operations of the NYHWC by performing diverse administrative and support duties, including being the first point of contact for youth, families, on-site practitioners, community partners, and others interacting with the NYHWC.
• On an ongoing basis, undertake outreach and actively support youth access and community/partner engagement.
• Develop, maintain, and promote partnerships with diverse health practitioners and other community resources to maximize health programming and resources available to Indigenous youth; liaise with community partners and researchers to inform the ongoing development and delivery of programming and services.
• Facilitate youth surveys and support other data collection, assist with compiling statistics, records, and reports in order to meet UNYA and funder requirements, inform the ongoing development of programming, and demonstrate the efficacy of this innovative, community-based model of care.
• Respect and maintain confidentiality of staff issues within the team, with the exception of the CEO, Director of Operations and Director of Youth Engagement. Respect and assure youth of confidentiality in the community and with other service professionals.
• Perform any other duties required to support the day-to-day administrative operations of the NYHWC.

What we offer:

• Compensation: $27.11/hour
• 40 hours a week
• Vacation, Sick, and Wellness days
• Access to our Employee Assistance Program (EAP) which consists of no-cost counselling services to UNYA staff
• Supp