Site Reliability Engineer

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Job Description
Application Support (Windows, UNIX/Linux, OpenShift, and PostgreSQL)This role is part of the Production Support and Reliability Engineering team, responsible for ensuring the stability, availability, and performance of enterprise applications running across Windows, UNIX/Linux, OpenShift, and PostgreSQL environments.

Key Responsibilities
Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms.
Monitor application health, server performance, database availability, and OpenShift container workloads to ensure optimal system reliability and uptime.
Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases.
Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents.
Support application deployments, environment management, and release activities across multiple environments.
Manage and support OpenShift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring.
Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting.
Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence.
Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation.
Participate in on-call support rotations and major incident management activities.
Identify and implement opportunities for process improvement, automation, and operational efficiency.
Required Skills &

Experience:
Operating Systems:Strong hands-on experience supporting and troubleshooting:Windows ServerUNIX/Linux environmentsContainer & Platform Technologies:Experience with OpenShift Container Platform (OCP), including:Application deployment and supportPod and container troubleshootingResource monitoring and performance analysisOpenShift administration fundamentalsDatabase Technologies:Strong experience with PostgreSQL, including:Database monitoring and supportSQL query analysis and troubleshootingPerformance tuning and optimizationBackup and recovery validationDatabase connectivity troubleshootingReliability & Support:Experience in Application Support, Production Support, SRE, or Platform Operations roles.
Strong understanding of incident, problem, and change management processes.
Experience supporting mission-critical applications in large enterprise environments.
Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues and improve service reliability.
Knowledge of monitoring and observability tools for proactive system management.
Strong analytical, troubleshooting, and communication skills.
Nice to Have:Experience in banking, financial services, or other highly regulated industries.
Exposure to automation and scripting using PowerShell, Bash, Python, or Shell Scripting.
Experience with CI/CD pipelines and DevOps practices.
Knowledge of cloud-native technologies and hybrid cloud environments.
Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, or similar platforms.
Understanding of ITIL processes, SLOs, SLIs, and reliability engineering principles.
Preferred

Qualifications:
Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
Relevant certifications in OpenShift, Linux, PostgreSQL, Cloud, or DevOps technologies are considered an asset.
The base compensation range for this role in the posted location is: 80,000
- 90,000.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional