Pool Renovation Project Manager

Location: Stouffville, Ontario
Work Area: Greater Toronto Area and Southern Ontario
Position Type: Full-Time, Permanent
Department: Vinyl Pool & Renovation Division

$90,000 – $120,000 per year , based on experience and qualifications.

• Extended Health and Dental Benefits
• RRSP Matching Program
• Paid Vacation
• Opportunity for career growth and advancement
• Additional compensation opportunities may be available for candidates who contribute to renovation sales and estimating activities

Betz Pools Limited is a leading swimming pool construction, renovation, and service company serving homeowners throughout Southern Ontario. We pride ourselves on delivering exceptional craftsmanship and a premium customer experience. As our renovation division continues to grow, we are seeking an experienced Project Manager to oversee renovation projects while helping homeowners bring their backyard visions to life.

This position combines project management, customer service, construction oversight, estimating, and business development responsibilities. The successful candidate will play a key role in ensuring projects are delivered on time, on budget, and to the highest standards of quality and customer satisfaction.

Position Summary

The Project Manager is responsible for coordinating communication between clients, trades, suppliers, and internal teams throughout the renovation process. This role provides professional project oversight while delivering a "white glove" customer experience from project start to completion.

In addition to managing active renovation projects, the successful candidate will have opportunities to assist with renovation sales, estimating, site consultations, and preparing project proposals for prospective clients.

The ideal candidate will have extensive pool renovation experience, strong organizational skills, excellent communication abilities, and a customer-focused approach to project delivery.

Working Schedule

• Monday to Friday
• Daily start time of 6:00 AM at the Betz Pools office in Stouffville, Ontario
• End times vary depending on project requirements, customer meetings, site visits, and operational needs
• Occasional evening and Saturday work may be required during peak construction periods
• Regular travel throughout the GTA and Southern Ontario is required
• Applicants must possess reliable transportation and be able to report to the Stouffville office each morning

Key Responsibilities

Project Management

• Manage all aspects of assigned pool renovation projects from start to completion
• Coordinate and communicate with homeowners, subcontractors, suppliers, and internal teams
• Monitor project schedules and ensure timely completion of work
• Proactively identify and resolve project challenges and production bottlenecks
• Conduct regular site visits to monitor quality, progress, and safety
• Ensure work is completed according to project scope, specifications, and company standards
• Mobilize labour, materials, and subcontractors efficiently
• Monitor project costs and assist in maintaining profitability
• Provide regular progress updates to management and clients
• Prepare and maintain project documentation, records, and reports

Customer Experience

• Deliver exceptional customer service throughout all phases of the renovation process
• Act as the primary point of contact for clients
• Guide clients through material selections and project decisions
• Manage expectations through clear, proactive communication
• Resolve customer concerns professionally and efficiently
• Ensure every project reflects Betz Pools' commitment to quality and customer satisfaction
• Conduct site visits and evaluate renovation opportunities
• Assist in preparing renovation estimates and project proposals
• Identify opportunities for additional renovation services and upgrades
• Support the sales process through technical knowledge and consultation
• Collaborate with management to develop renovation solutions that meet customer needs and budgets
• Build strong client relationships that support future renovation opportunities

Construction Oversight

• Read, interpret, and understand construction drawings, specifications, and plans
• Ensure compliance with Ontario Health & Safety requirements
• Verify that subcontractors and crews are performing work according to scope and schedule
• Assist with procurement and ordering of materials
• Coordinate material deliveries and project