Intermediate HR Support Specialist
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Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information.
Our client is seeking an experienced Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information.
This role will support a high volume of requests related to HR processes, payroll, onboarding, employment information, and HR systems through phone, email, chat, and in-person channels.
The ideal candidate is a service-oriented HR professional who can quickly assess issues, provide clear and accurate guidance, manage competing priorities, and handle confidential information with discretion.
6-month contract with possible extension
7 hours per day, onsite in Calgary, (Tuesday, Wednesday, and Thursday)
Must Have:
- 3+ years of experience in a high-volume contact centre or service desk environment, providing phone and/or email support for HR/People & Culture, HR service delivery, HR administration, or an HR shared-services function .
- Direct experience responding to employee inquiries related to HR processes, onboarding, employment changes, policies, forms, or payroll-related matters .
- Experience working with an HRIS or enterprise HR system to access, update, or manage employee information.
- 1 -2 years experience in helpdesk or service desk. Experience within high-volume service and ticketing environment inquiry management, issue resolution, documentation, and escalation handling - working ideally in ServiceNow.
- Demonstrated experience handling confidential employee and HR information, with a strong understanding of privacy and confidentiality requirements.
Nice to Have:
- Experience with PeopleSoft HCM or another HRIS.
- Knowledge of payroll, onboarding, employment policies, or HR processes.
- Post-secondary education in Human Resources, Business Administration, or a related field.
Responsibilities:
- Provide timely, professional support for People & Culture, Payroll, onboarding, employment, and HR system inquiries.
- Assess and resolve routine to moderately complex requests using established policies, procedures, resources, and escalation processes.
- Assist employees with HR systems, forms, processes, and self-service resources, translating information into clear, practical guidance.
Our client is seeking an experienced Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information.
This role will support a high volume of requests related to HR processes, payroll, onboarding, employment information, and HR systems through phone, email, chat, and in-person channels.
The ideal candidate is a service-oriented HR professional who can quickly assess issues, provide clear and accurate guidance, manage competing priorities, and handle confidential information with discretion.
6-month contract with possible extension
7 hours per day, onsite in Calgary, (Tuesday, Wednesday, and Thursday)
Must Have:
- 3+ years of experience in a high-volume contact centre or service desk environment, providing phone and/or email support for HR/People & Culture, HR service delivery, HR administration, or an HR shared-services function .
- Direct experience responding to employee inquiries related to HR processes, onboarding, employment changes, policies, forms, or payroll-related matters .
- Experience working with an HRIS or enterprise HR system to access, update, or manage employee information.
- 1 -2 years experience in helpdesk or service desk. Experience within high-volume service and ticketing environment inquiry management, issue resolution, documentation, and escalation handling - working ideally in ServiceNow.
- Demonstrated experience handling confidential employee and HR information, with a strong understanding of privacy and confidentiality requirements.
Nice to Have:
- Experience with PeopleSoft HCM or another HRIS.
- Knowledge of payroll, onboarding, employment policies, or HR processes.
- Post-secondary education in Human Resources, Business Administration, or a related field.
Responsibilities:
- Provide timely, professional support for People & Culture, Payroll, onboarding, employment, and HR system inquiries.
- Assess and resolve routine to moderately complex requests us
