Software Support Specialist
2 days ago
, Canada
Canadian Inclusion
Full-time
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Software Support Specialist (Information Technology)
Core responsibilities of the position include, but are not limited to, the following:
Technical phone support to customers
Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.
Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications
Learning, understanding, imp lementi ng and training on a variety of software applications
Identification and communication of additional r evenue streams/opportunities
Providing regular and timely status reports and progress of assi gned wor k to the Manager of Support Services
Essential
Qualifications:
The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes: ~1-2 years c ustomer service experience in a technical environment required ~ Experience working within or as a vendor f or local government tax appraisal, assessment and collection groups a plus ~ Familiarity with using CRM Platforms to document all customer communication ~ History of use with Microsoft 365, Teams, and VOIP systems preferred ~ Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity. ~ Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions. ~ Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support. ~ Ability to analyze custa mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions. ~ Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail. ~ Commitment to continuous learning and adoption of emerging technologies and best practices. ~ Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams. Salary range: $65,000
- $75,000 USD per year. Salary Minimum: 75000Salary Maximum: 75000
Qualifications:
The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes: ~1-2 years c ustomer service experience in a technical environment required ~ Experience working within or as a vendor f or local government tax appraisal, assessment and collection groups a plus ~ Familiarity with using CRM Platforms to document all customer communication ~ History of use with Microsoft 365, Teams, and VOIP systems preferred ~ Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity. ~ Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions. ~ Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support. ~ Ability to analyze custa mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions. ~ Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail. ~ Commitment to continuous learning and adoption of emerging technologies and best practices. ~ Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams. Salary range: $65,000
- $75,000 USD per year. Salary Minimum: 75000Salary Maximum: 75000
