Lead Data Analysis

Role: Customer Success Lead Website: CultureSmith is excited to partner with AFTI WatchDog in the search for a new Customer Success Lead. This is an opportunity to play a critical role in a growing organization where customer success directly drives company growth. You'll have the ability to shape customer experience processes, influence adoption and value realization strategies, and build strong customer relationships that contribute to long-term success WatchDog is North America's leading virtual wellsite software, SaaS, and hardware solution for oil and gas operators. Deployed on more than 20,000 wells and trusted by many of the largest producers in Canada and the United States, WatchDog helps operators maximize production, reduce lifting costs, prevent equipment failure, lower environmental risk, and improve field efficiency. Our hardware-enabled SaaS platform replaces routine site visits with real-time remote monitoring, operational intelligence, and actionable field data — helping producers optimize where operators spend their time and attention. Our mission is simple: improving human efficiency for modern operators in oil & gas. Intelligent surveillance of wells, facilities, and field infrastructure Operational intelligence and analytics that turn field data into actionable information Environmental monitoring and leak detection Reduced manual site visits, drive time, and operator workload The Customer Success Lead is responsible for ensuring customers achieve measurable value from their WatchDog investment. This role serves as the bridge between product deployment and customer growth, coordinating people, processes, communication, training, adoption, and value realization to ensure customers fully integrate WatchDog into their operations. This is not simply a customer support, training, or account management role. It is an ownership role focused on creating clarity, driving accountability, accelerating adoption, demonstrating business value, and preparing customers for future expansion. You will work closely with customers, Sales, Account Management, Support, Install, Product, and Operations teams to ensure deployments become successful customer outcomes and long-term growth opportunities. Customer Onboarding & Deployment Coordination Lead post-sale customer onboarding and establish expectations for the deployment journey.
Confirm customer champions, field users, technical contacts, and operational stakeholders.
Coordinate internal handoffs from Sales to Customer Experience.
Ensure deployment plans, timelines, responsibilities, and success criteria are clearly defined.
Maintain visibility across active customer deployments and milestones. Installation & Activation Visibility Monitor customer progress from shipment through installation and activation.
Track inactive, delayed, or non-communicating units.
Coordinate internal resources to address deployment challenges.
Escalate risks, delays, and blockers before they impact customer confidence.
Ensure deployments successfully transition into operational use. Customer Health & Adoption Management Monitor customer engagement, platform utilization, and adoption metrics.
Identify customers at risk of low adoption or declining engagement.
Coordinate actions to improve customer health and long-term success.
Maintain clear visibility into customer progress and success indicators. Training & Customer Enablement Coordinate onboarding and customer training programs.
Track training completion and ongoing customer engagement.
Gather customer feedback and identify opportunities to improve enablement resources. Define and monitor customer success criteria for each deployment.
Confirm customers are achieving meaningful operational outcomes.
Prepare customer-facing value reviews and business impact summaries.
Help customers clearly understand the value being delivered. Expansion Readiness & Growth Support Assess customer readiness for additional deployments and broader adoption.
Package customer health, adoption, and value evidence for Sales and Account Management.
Support the transition from pilot deployments to larger-scale rollouts.
Ensure future growth discussions are grounded in measurable customer success. Communication & Relationship Management Serve as a trusted customer advisor throughout the customer lifecycle.
Conduct proactive customer check-ins and progress reviews.
Manage expectations and maintain clear communication across stakeholders.
Build strong relationships that support long-term customer success. Maintain accurate customer records and activity tracking within HubSpot.
Document commitments, risks, blockers, and next actions.
Ensure customer health and deployment status are always visible and current.
Support continuous improvement initiatives across Customer Experience processes. Customers successfully adopt WatchDog as part of their daily operations.
Customer health, adoption, and engagement remain visible and activel