Remote Monitoring Support Specialist
4 days ago
, Canada
Lark Group
Full-time
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Whether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group's purpose is always about people.
The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLE by providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. Drive, Authentic, Respect, Elevate, Safety, and Bold . They are more than words
- they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve. We're looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren't technical, and takes ownership of a request until it's actually resolved. You'll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable
- working across our construction, development, hospitality, and health technology companies. You'll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you'll fit well here. You'll own the front line of IT support, including: End-User Support Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals Resolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applications Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems Receiving, prioritizing, documenting, and following through on support requests using the established helpdesk process Microsoft 365 & Identity Creating, updating, and disabling user accounts following approved onboarding and offboarding processes Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions Supporting OneDrive synchronization and SharePoint access requests Assisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissions Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead Device Deployment & Asset Management Installing approved applications and confirming devices meet Lark configuration and security standards Coordinating equipment replacements, repairs, returns, and secure disposal Maintaining accurate hardware, software, assignment, warranty, and location records Completing routine inventory checks across supported offices and sites Business Application Support Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.
Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required Infrastructure & Office Technology Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshooting Performing basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under direction Coordinating with telecom, internet, managed-service, and equipment vendors as assigned Cybersecurity & Compliance Helping employees adopt MFA and other security controls Recognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activity Helping maintain device, access, and software standards, and reinforcing approved IT practices with users Maintaining technical procedures, onboarding checklists, asset records, and knowledge-base articles Identifying opportunities to standardize common support tasks and improve the employee support experience Working safely across offices, sites, and server and equipment spaces You have 2-3 years of progressive IT support, service desk, desktop support, or systems support experience You're a strong troubleshooter across Windows 10/11 and the Microsoft 365 applications You've done real Microsoft 365 user administration and worked in Entra ID / Azure AD You know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA You have sound networking fundamentals
- TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switching You're patient and clear with people who aren't technica
- they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve. We're looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren't technical, and takes ownership of a request until it's actually resolved. You'll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable
- working across our construction, development, hospitality, and health technology companies. You'll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you'll fit well here. You'll own the front line of IT support, including: End-User Support Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals Resolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applications Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems Receiving, prioritizing, documenting, and following through on support requests using the established helpdesk process Microsoft 365 & Identity Creating, updating, and disabling user accounts following approved onboarding and offboarding processes Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions Supporting OneDrive synchronization and SharePoint access requests Assisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissions Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead Device Deployment & Asset Management Installing approved applications and confirming devices meet Lark configuration and security standards Coordinating equipment replacements, repairs, returns, and secure disposal Maintaining accurate hardware, software, assignment, warranty, and location records Completing routine inventory checks across supported offices and sites Business Application Support Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.
Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required Infrastructure & Office Technology Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshooting Performing basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under direction Coordinating with telecom, internet, managed-service, and equipment vendors as assigned Cybersecurity & Compliance Helping employees adopt MFA and other security controls Recognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activity Helping maintain device, access, and software standards, and reinforcing approved IT practices with users Maintaining technical procedures, onboarding checklists, asset records, and knowledge-base articles Identifying opportunities to standardize common support tasks and improve the employee support experience Working safely across offices, sites, and server and equipment spaces You have 2-3 years of progressive IT support, service desk, desktop support, or systems support experience You're a strong troubleshooter across Windows 10/11 and the Microsoft 365 applications You've done real Microsoft 365 user administration and worked in Entra ID / Azure AD You know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA You have sound networking fundamentals
- TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switching You're patient and clear with people who aren't technica
