People Operations Specialist

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Job Overview

The People Operations Specialist owns the operational infrastructure of Mejuri’s People function: the lifecycle events, data, and requests our stores, Fulfilment Centre, and corporate teams depend on daily. Our People systems are built to connect but don’t do so automatically, and keeping them accurate, fast, and quiet is real work that doesn’t currently have a dedicated owner. This role is that owner, responsible for running the operational engine and, over time, making it need less manual intervention.

You’ll manage onboarding, offboarding, role changes, leaves of absence, and employee data updates end to end, and own the People ticketing queue as the first point of contact for requests that don’t require a Business Partner or specialist. You’ll administer programs including benefits, ESOP, time off, and the employee discount program, and work daily inside HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace to keep data accurate across systems. You’ll partner closely with Payroll to resolve discrepancies at the source, report to the Senior Manager, People Programs, and collaborate regularly with People Business Partners, Talent Acquisition, Learning & Development, Retail Operations, IT, and Finance.

The team splits its time deliberately, roughly sixty percent running operations and forty percent improving them, and that same ratio is the standard this role is expected to hold itself to.

What you’ll do

Employee lifecycle— Own onboarding, offboarding, role changes, and leaves of absence end to end. You’re the person stores and corporate teams count on to get these right and on time.

Ticketing queue — Triage, resolve, and escalated requests in the People ticketing system, handling what doesn’t require specialist input and routing what does.

Program administration — Administer benefits, ESOP, time off, and the employee discount program, where accuracy affects real pay and real people.

Payroll accuracy — Confirm employee data transmits correctly to Payroll, and resolve discrepancies at the source rather than downstream.

Root cause fixes — Audit recurring tickets to find what’s actually causing them, then build and document a fix so the issue doesn’t return. The goal is fewer tickets, not faster ones.

System integrity — Maintain data integrity across HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace, escalating breaks with a proposed fix, not just a symptom report.

Automation — Build lightweight automations using AI tools and Google Apps Script that you can maintain yourself. You’re expected to build things that work and document them cleanly, not write production software.

Reporting — Keep core People data, including headcount, attrition, and lifecycle metrics, accurate and fast to pull, and maintain a live dashboard on service volumes and error rates.

Program delivery — Support the design and rollout of People programs, including performance reviews and engagement surveys, managed against a workback schedule and a documented DARCI.

Cross-functional work — Work with People Business Partners, Talent Acquisition, Learning & Development, Payroll, Retail Operations, IT, and Finance to turn program ideas into something that runs.

Governance and compliance — Run recurring audits across systems and vendors, and track compliance requirements across our geographies, from handbook updates to mandated reporting.

Documentation — Turn core processes into SOPs with a DARCI and flow chart as you run them, so anyone can pick them up without you.

What you’ll bring to the team

• 
  
• People Operations experience — Demonstrated experience in People Operations, HR administration, HRIS, or a comparable operational role.
  
• HRIS fluency — Hands‑on experience configuring and maintaining data inside an HRIS. Our stack is HiBob and ADP Workforce Now; similarly complex, customizable databases transfer well.
  
• A track record of building things that stick — An aut