Account Cloud Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-drivenorganizationand our culture of Relentless Performance has enabled over 99% ofMiratech'sengagements to succeed by meeting or exceeding our scope, schedule, and/or budgetobjectivessince ourinceptionin 1989. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Translate business requirements into scalable, secure, and high-performing technical designs Define and drive the technical roadmap for contact center and CX platforms Provide hands-on technical leadership across solution design, development, testing, and deployment phases Guide and mentor engineering teams, ensuring best practices and architectural standards are followed Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms Ensure solutions meet security, compliance, and performance requirements Omnichannel solutions (voice, chat, email, messaging); AI/ML capabilities ~ Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow ~ Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance ~ Solid understanding of business processes and their alignment with customer experience technologies ~