NFI Customer Account Management Position

Drive customer satisfaction and growth with NFI as a Customer Account Manager. Resolve operational challenges and enhance the broker experience through relationship management. This role at NFI focuses on nurturing existing brokerage customers and growing their business effectively. Candidates with 3-5 years of brokerage experience in domestic transportation are ideal. You'll play a key role negotiating rates, handling customer inquiries, and ensuring service excellence across multiple operations. Key Responsibilities:

• Manage customer service strategies and expectations
• Negotiate service contracts with large accounts
• Develop and enforce SOPs for account operations
• Support sales teams and respond effectively to inquiries
• Collaborate with departments to ensure seamless service delivery

• BA or BS degree preferred
• 3-5 years of brokerage experience needed
• Familiarity with transportation regulations
• Proficient in MS Office applications
• Excellent communication abilities required