General Manager

Company Description

WATTCO is a manufacturing company specialized in developing electric heating products for use around the world since 1972. Our development in oil and gas industries, renewable energy, HVAC systems and government projects help customers like you to get alternative solutions for your projects to get off the ground in the most cost-efficient way. WATTCO is a subsidary of Smiths Group based in London

Job Description

Position Summary

The General Manager is responsible for leading and coordinating all operational, engineering, quality, planning, scheduling, supply chain, facility, compliance, and business performance activities of the organization. Reporting directly to the Business Leader, this role ensures that operations are executed safely, efficiently, profitably, and in alignment with customer commitments, corporate objectives, applicable legislation, and internal policies.

The General Manager provides leadership to department managers and works closely with Sales, Finance, Human Resources, and executive leadership to align operational capabilities with business strategy, customer demand, workforce needs, financial performance, and continuous improvement priorities.

Primary Purpose

• Lead daily and long-term business operations with accountability for safety, quality, delivery, cost, people, compliance, and profitability.
• Ensure production, engineering, quality, operations, planning, scheduling, logistics, purchasing, inventory, and facility activities are aligned.
• Reinforce corporate policies, local legislation, ethical business practices, operational discipline, and accountability across all departments.
• Drive continuous improvement, customer satisfaction, accurate reporting, and sustainable business performance.

Key Responsibilities

• Strategic leadership: Support the Business Leader in developing and executing company strategy, business priorities, budgets, forecasts, capacity plans, investment recommendations, and departmental objectives.
• Operational management: Lead Production, Engineering, Quality, Operations, Planning, Scheduling, Supply Chain, Facilities, and Administration to ensure coordinated execution and timely resolution of cross-functional issues.
• Planning and scheduling: Oversee realistic production planning, master scheduling, backlog review, work order readiness, capacity analysis, material availability, engineering release dates, quality requirements, labor planning, and customer delivery commitments.
• Production and engineering: Ensure manufacturing activities meet safety, quality, delivery, cost, productivity, and efficiency objectives while engineering supports product quality, technical documentation, innovation, process improvement, change management, and production needs.
• Quality and compliance: Ensure the effectiveness of the quality management system, compliance with applicable standards, customer specifications, certifications, audits, inspections, corrective actions, documentation requirements, and regulatory expectations.
• Supply chain and inventory: Oversee purchasing, supplier management, material planning, logistics, stores, inventory accuracy, stock levels, inventory turns, supplier performance, cost reduction, and supply risk mitigation.
• Financial performance: Collaborate with the Controller to manage budgets, labor costs, material costs, overhead, profitability, capital expenditure planning, return-on-investment evaluations, and responsible use of company assets.
• Facilities and contractors: Manage building operations, facility maintenance, utilities, infrastructure, contractors, landlords, inspectors, service providers, maintenance agreements, inspections, and facility improvement projects.
• Health, safety, environmental and business continuity: Promote a strong safety culture, ensure incidents and hazards are investigated, support environmental practices, and ensure emergency response, crisis management, business continuity, evacuation, and disaster recovery plans are maintained, communicated, and tested.
• Human resources leadership: Work with Human Resources to support workforce planning, recruitment, onboarding, training, succession planning, performance management, employee engagement, leadership development, policy application, and conflict resolution.
• Customer and sales support: Partner with Sales to ensure operational capabilities support customer needs, forecasts, delivery expectations, lead times, escalations, technical reviews, and major project requirements.
• Continuous improvement and reporting: Lead improvement initiatives across departments, prioritize projects related to safety, quality, delivery, cost, productivit