IT Operations Manager

About YOU

You are a creative and solutions-focused IT leader who sees technology as more than systems and infrastructure. You think holistically about the end-user experience and are always looking for ways technology can make work simpler, more intuitive, and more effective. A natural problem solver and creative thinker, you enjoy approaching challenges from different angles and finding practical, innovative solutions.

You bring strong leadership skills and are confident providing direction, developing your team, and creating an environment where people feel supported and accountable. Collaborative, curious, and hands-on when needed, you can move between strategic thinking and technical problem solving while exploring how emerging technologies, automation, AI, and data can improve the way an organization works.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth.ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The ROLE

As ROCK's IT Operations Manager, you will provide technical leadership and operational oversight for our IT environment while helping advance ROCK's broader technology, data, and infrastructure transformation initiatives.

This is a unique hybrid leadership and technical role where you will move between strategic planning, hands-on technical problem solving, day-to-day IT operations, and implementing new solutions. You will work closely with leadership and teams across the organization to translate business, clinical, and operational needs into practical, secure, and sustainable technology solutions.

You will oversee ROCK's IT support services and supervise the IT support team while serving as a technical escalation point for more complex issues. You will also play a key role in ROCK's Microsoft technology ecosystem, data infrastructure, automation and digital workflows, cloud-based applications, cybersecurity, privacy, records management, and emerging technologies, including AI.

This is an existing vacancy and a permanent full-time position.

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent work experience.
• A master's degree is considered an asset.
• Relevant IT certifications are considered an asset

Experience

• Minimum of 10 years of experience working in IT support and technical solution delivery.
• At least 5 years of experience managing teams.
• Experience with records management, including familiarity with relevant standards and tools.
• Advanced proficiency with Microsoft technologies, including Microsoft 365, SharePoint, Teams, Power Platform, Power BI, Azure, and related services.
• Experience with data management and technologies such as relational databases, SQL, Python, DAX, ETLs, APIs, JSON, and RPA concepts.
• Experience supporting cloud-based solutions, applications, data infrastructure, automation, and digital workflows.
• Familiarity with privacy legislation and data governance practices relevant to healthcare data is considered an asset.
• Experience within healthcare, mental health, children's services, or community-based programming is considered an asset.
• Experience working with macOS operating systems is considered an asset.
• Current criminal reference check obtained within the previous three months.

What will help you succeed:

• Strong technical, analytical, and problem-solving skills.
• The ability to translate organizational needs into practical technology solutions and communicate technical information clearly to different audiences.
• Strong leadership skills and the ability to support and guide an IT team.
• A collaborative approach to working with leadership, staff, vendors, project teams, and other stakeholders.
• The ability to manage mul