Service Technician

Grow with us as a Service Technician – Windows & Doors at Stage Windows & Doors

Company Overview

Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With our manufacturing facility located in Vaughan, Ontario, we provide high-quality windows and doors designed for the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service.

At Stage, we believe our people are our greatest asset. We foster a workplace built on safety, respect, teamwork, accountability, continuous improvement, and having fun while achieving success.

Position Summary

We are seeking an experienced Service Technician – Windows & Doors to join our growing Service team.

This role is responsible for responding to customer service requests, performing accurate re-measures, completing window and door installations, troubleshooting product concerns, and providing production support during lighter service periods. As one of the primary faces of our company, the successful candidate will deliver exceptional customer service while working closely with Service Managers, Service Coordinators, Production, Purchasing, and the Order Desk to ensure every job is completed safely, efficiently, and to the highest quality standards.

This is a hands-on, field-based position requiring excellent technical knowledge, strong problem-solving abilities, and outstanding customer interaction skills. We are looking for someone who communicates professionally, remains calm under pressure, and enjoys working directly with homeowners, builders, and customers to create a positive service experience.

The successful candidate will be organized, dependable, self-motivated, punctual, and flexible, with experience in window and door installation, glass, and production environments.

Primary Responsibilities:

Service & Re-measures:

• Respond to customer locations to investigate assigned service tickets, perform diagnostics, and complete accurate re-measures of windows and doors.
• Document findings clearly and accurately.

Customer Service & Representation:

• Represent Stage Windows & Doors professionally at every customer interaction.
• Build positive relationships with homeowners, builders, and clients through respectful, solution-focused communication.
• Explain service findings, timelines, and recommended solutions in a clear and professional manner.
• Handle challenging customer situations with professionalism and a customer-first approach.

Installations:

• Perform window and door installations for smaller service jobs while following company quality and safety standards.
• Identify any additional materials or equipment required to complete work efficiently.

Reporting & Ordering:

• Coordinate with the Order Desk or Purchasing team regarding required parts, stock, and materials.
• Work closely with Service Managers and Service Coordinators regarding schedules and assignments.
• Collaborate with Production, Purchasing, and the Order Desk to resolve technical questions and service-related concerns.

Deliveries & Pickups:

• Complete deliveries and pickups of materials and tools as required.
• Ensure safe handling and proper documentation.

Production Support:

• Assist Production with various tasks to support operations.
• Continue developing technical skills through cross-training.
• Prepare materials and load vehicles for upcoming service routes.
• Plan routes efficiently to maximize productivity.

Inventory & Tools:

• Maintain service vehicle inventory, tool checklists, and required service materials.

Vehicle & Road Safety:

• Maintain company vehicles in good condition.
• Complete routine inspections.
• Follow all road safety regulations.

Travel:

• Travel throughout Ontario to customer locations, including longer-distance routes when required.

Quality & Compliance:

• Ensure all work meets company quality standards, applicable building codes, and safety regulations.
• Report concerns or product issues promptly.
• Identify opportunities to improve service efficiency, customer satisfaction, and internal processes.

Knowledge & Skill Requirements:

• Minimum 3 years’ experience in residential or commercial window and door installation; or
• Minimum 3 years’ experience in framing, trim (casing) work, construction renovations, or a related field.