Service Delivery Officer

The City of Richmond is a diverse and dynamic community in pursuit of our vision to be the most appealing, livable and well-managed community in Canada. Imagine a career with the City of Richmond , a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people . This is a great opportunity to join our team and shape our community. Victim Services Crisis Worker This position is responsible for providing both in-person and by telephone, emotional support and practical assistance, and accurate information about the criminal justice system, the Crime Victim Assistance Program as well as the status of police investigations to victims; with minimal supervision, during scheduled shifts. Provide crisis intervention, emotional support and factual information to grieving families and victims that have been affected by a variety of traumatic incidents such as robbery, fraud, domestic assaults, sexual assaults, suicides, motor vehicle accidents, fatalities etc. Assess individual’s safety and offer safety planning. Assists with Victim Impact Statements and Crime Victim Assistance Program. Provide information on community resources based on the individual’s specific needs and circumstances. Manage a case load providing emotional support and follow-up to clients via telephone. Update RCMP members on Victim Services involvements on police files including opening new files within the Victim Services Database. Provide emotional support to victims during court process. Sound knowledge of the legislation, policies, rules and regulations governing the work performed. Ability to respond decisively and handle emergency situations that arise in person or over the phone. Ability to interact with the public courteously, tactfully and firmly in response to a wide variety of circumstances, and to diffuse hostility in an effective manner. Ability to effectively communicate both verbally and in writing. Ability to effectively manage time and resources to ensure that work is completed efficiently and work with minimal supervision. Ability to use software applications and programs to perform data entry and retrieval duties. Skill in the operation of standard office equipment used in the work. Ability to use applicable software, such as Microsoft Office. Ability to obtain and maintain and Enhanced RCMP Security Clearance. Completion of Grade 12 or equivalent plus one (1) year of post-secondary course work in Victim Services or other related field such as psychology, social work, or criminology. A minimum of one (1) years’ related experience, preferably in a municipal and/or policing environment, or an equivalent combination of training and experience may be considered. Valid Class 5 Drivers License for the Province of British Columbia with a safe driving record. RCMP police-based victim services operational experience would be considered an asset. Providing emotional support and listening to victims requires prolonged periods of active listening and focus. Shifts may be scheduled during the day, evenings or on weekends. Crisis Workers may be required to attend scene alone to provide support services to victims. The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed workday schedule.