Archer Production Support Specialist
1 week ago
, Canada
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Full-time
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Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions:
Position Summary
We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands‑on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.
Key Responsibilities
Application Support
- Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime
Deployment Management
- Execute production deployments during off‑business hours; coordinate with development teams on release schedules
Infrastructure Management
- Support Windows Server environments and manage IIS configurations to ensure system stability
Database Administration
- Optimize and maintain SQL databases; perform routine maintenance and performance tuning
Incident & Change Management
- Follow ITIL best practices for incident response and change control; manage service tickets through resolution
Monitoring & Alerting
- Utilize Dynatrace, Slack, Watchdog, and Stone Branch tools to proactively identify and respond to issues
Automation
- Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks
Documentation
- Maintain confluence documentation for procedures, runbooks, and system configurations
Required Qualifications
- Proven experience in production application support
- Strong Archer application knowledge (development, deployment, and issue resolution)
- Windows Server and IIS administration experience
- SQL database knowledge and experience
- Familiarity with monitoring tools (Dynatrace, Slack, Watchdog, Stone Branch)
- Scripting experience (Shell and Python)
- Working knowledge of ITIL processes (Incident and Change Management)
- Experience with Ansible, Helios, and Confluence tools
Work Schedule & Availability
- Office‑based: 4 days per week on‑site
- On‑call Support: Available for production deployments and urgent issues outside standard business hours
