Impact Quality and Service Operations Manager

Transform your career with Impact Cleaning Services as an Operations Manager focused on Quality and Service. This leadership position demands field-based actions to ensure client satisfaction and operational success. You will take charge of quality control and service delivery by managing a team of Cleaning Leads and Supervisors. Your proactive engagement in identifying and solving potential issues will ensure high standards across your assigned portfolio and strengthen vendor partnerships. Key Responsibilities:

• Oversee quality assurance efforts across multiple accounts
• Conduct site visits for inspections and staff coaching
• Manage budgets and operational costs effectively
• Cultivate strong relationships with clients and vendors
• Address service complaints swiftly and efficiently

Requirements:

• Prior experience in a leadership role in cleaning services
• Strong problem-solving and coaching capabilities
• Excellent data analysis skills for informed decision-making
• Ability to adapt and lead in a changing environment
• Commitment to maintaining service excellence and team development

Take ownership of quality operations and foster client relationships in this impactful managerial role. #J-18808-Ljbffr