TELUS Call Center Help Desk Specialist

Become a key player at TELUS as a Business Help Desk Specialist III. Provide outstanding assistance to business customers in a vibrant call center setting, troubleshooting diverse tech issues. As part of TELUS's Business Help Desk team, you will engage directly with business customers to resolve their technical challenges. Your work will involve support for desktops, applications, networking, and telephony. You will connect customers with the right support teams to ensure swift solutions to their issues. Key Responsibilities:

• Assist business customers with technical support via calls
• Diagnose and troubleshoot desktops and applications
• Facilitate communication between customers and support teams
• Keep detailed records of customer interactions
• Adapt to a flexible work schedule, including nights

Requirements:

• Bilingual in English and French, both spoken and written
• Strong communication and customer service skills
• Proficiency in applying documented troubleshooting processes
• Experience with IT support and ticketing systems
• Flexible availability for a 24/7 work environment

Enhance customer experience through your expertise at TELUS, supporting businesses effectively. #J-18808-Ljbffr