Live-In Superintendent

About Pier 4

At Pier 4, growth creates opportunity. As one of Canada's fastest-growing real estate investment firms, we're seeking ambitious individuals who are eager to contribute, grow their careers, and help shape our future.

Pier 4 is a Real Estate Investment Trust focused on the acquisition and management of multi-family residential properties. Our portfolio spans three provinces and is driven by a passion for real estate, a commitment to excellence, and years of industry experience.

We have been recognized by The Global and Mail’s Report on Business as one of Canada’s Top Growing Companies in both 2024 and 2025. As a certified Great Place to Work ®. We are committed to fostering a collaborative, high-performing, and innovative workplace where our people can thrive and contribute to our continued success.

Live Where You Lead

As Pier 4 continues to grow its portfolio of residential communities, we are seeking an experienced Live-In Building Superintendent to join our team in London, Ontario.

This is an opportunity for someone who takes pride in their work, enjoys building strong relationships, and wants to make a meaningful impact on the lives of residents. As the on-site face of the community, you'll play a key role in creating a safe, clean, and welcoming environment while ensuring the property is maintained to a high standard.

At Pier 4, we combine decades of property management expertise with a commitment to continuous improvement and residential satisfaction. We take pride in investing in and revitalizing our communities, and we're looking for team members who share that passion.

Reporting to the Property Manager, the Building Superintendent is responsible for the day-to-day operation and upkeep of the property, including preventative maintenance, resident service, and responding to building-related concerns. This hands-on role offers variety, independence, and the opportunity to be part of a growing organization committed to excellence.

Key Responsibilities

• Serve as the primary on-site contact for residents, delivering exceptional customer service and fostering positive tenant relationships.
• Maintain a safe, clean, and welcoming living environment through regular inspections and upkeep of common areas.
• Respond promptly and professionally to resident inquiries, concerns, and service requests.
• Complete move-in and move-out inspections and coordinate elevator bookings to support a seamless resident experience.
• Perform light maintenance, troubleshooting, and preventative maintenance activities to preserve the condition of the property.
• Support resident retention by proactively addressing concerns and collaborating with the Property Management team to resolve issues.
• Coordinate and provide access for contractors, ensuring work is completed safely, efficiently, and to a high standard.
• Assist in maintaining building safety and security, including responding to emergencies and supporting after-hours on-call requirements.
• Support seasonal and site operations, include waste management, snow removal, salting, sanding, and grounds maintenance.
• Act as a first responder to building emergencies, alarms, floods, leaks, lockouts, and other urgent resident needs on a rotational on-call basis.
• Assist with resident engagement initiatives and community events that enhance the resident experience.
• Maintain accurate building checks, equipment logbooks, and operational records as required.

Weekend & On-Call Requirements

• Participate in a rotational schedule for weekend coverage, including building inspections, common area upkeep, move-in/move-outs, waste management, and seasonal grounds maintenance.
• Respond to after-hours emergencies on a rotational basis, including evening, overnight, weekends, and holidays.
• Act as a first responder to building-related emergencies, such as fire alarms, leaks, floods, lockouts, security concerns, and other urgent resident residents.
• Perform basic troubleshooting and coordinate with emergency contractors and service providers when required.Maintain a calm, professional, and customer-focused approach when responding to urgent situations.
• Ensure building safety, security, and operational continuity outside of regular business hours.

Crucial Knowledge & Skills

• Strong customer service and relationship-building skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to work independently and effectively manage multiple priorities.
• Basic knowledge of building systems, maintenance, and troubleshooting.
• Understanding of health, safety, and emergency response procedures.
• High attention to detail and commitment to maint