Client Support Specialist

Take on a vital role as a Partner Support Specialist at Optiom, Calgarty, AB or Langley, BC. Thrive by delivering exceptional customer care while solving advanced insurance queries. In this full-time, hybrid role at Optiom, you will be integral to our client care network, providing clear and professional support to broker partners. Your task involves understanding complex problems, articulating straightforward solutions, and ensuring an excellent service experience to fortify partnerships. Bring your adept interpersonal skills and critical thinking to help navigate challenging situations effectively.

Key Responsibilities
• Clarify complex policy information for partners
• Drive solutions during real-time broker inquiries
• Operate across multiple systems with efficiency
• Maintain high standards of client communication
• Deliver a consistent white-glove service experience

Requirements:
• Over one year of experience in partner support or customer service
• Clear communication style customized for diverse audiences
• Strong multitasking abilities in a fast-paced environment
• Capacity to stay patient and composed under pressure
• Ownership and decisive judgment throughout challenges Support and build enduring broker relationships as a Partner Support Specialist at Optiom.