Technical Support for LSO Connects

Join the Law Society of Ontario as an LSO Connects Representative under a 6-month contract. Focus on providing exceptional support to users of the LSO Connects portal. This role emphasizes first-level support, where you will troubleshoot user inquiries and enhance knowledge resources. Collaborating with IT and operations teams, you’ll identify recurring issues and develop solutions to improve user experience. Your contributions will not only support users directly but also help shape the knowledge base for ongoing improvements. Key Responsibilities:

• Address user inquiries for LSO Connects effectively
• Conduct investigations into reported issues
• Create and follow up on Helpdesk tickets
• Liaise with various departments to clarify information
• Update end-user documentation as needed

Requirements:

• 2-year college degree in a relevant discipline
• Minimum of 2 years in user support roles
• Proficient in Microsoft Office Suite/365
• Familiar with MS Dynamics 365 CRM applications
• Excellent analytical and communication skills

Utilize your technical skills to support LSO Connects users and enhance service delivery at the Law Society of Ontario. #J-18808-Ljbffr