Manager, Operations Management
4 days ago
, Canada
PetSmart
Full-time
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Health & Wellness Benefits
* Retail Operations Lead Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Paid Weekly Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. Address and administer associate complaints and grievances. Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period. 2+ years of retail supervisory experience in a customer-focused environment. ~ Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Provides feedback on associate performance to direct supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. Exposure to live animals and their handling is common. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
We offer
reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage.
* Retail Operations Lead Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Paid Weekly Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. Address and administer associate complaints and grievances. Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period. 2+ years of retail supervisory experience in a customer-focused environment. ~ Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Provides feedback on associate performance to direct supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. Exposure to live animals and their handling is common. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
We offer
reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage.
