IT Support Manager
5 days ago
, Canada
Magnet Forensics
Full-time
Free with email or Google
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Free with email or Google
Elevate the IT support experience as a Manager at Magnet Forensics, overseeing a global team and enhancing technology solutions. This hybrid role emphasizes leadership and employee satisfaction. As the IT Support Manager, your leadership will drive a customer-focused IT team delivering responsive and efficient support. With a strong emphasis on performance metrics and continuous improvement, you will collaborate with cross-functional teams to resolve issues and implement proactive solutions. Your technical acumen will help ensure that employees have the best tools available. Key Responsibilities:
- Lead a diverse team across various locations
- Supervise tech procurement and asset management
- Equip shared workspaces with reliable technology
- Manage smooth onboarding and offboarding processes
- Implement efficient ticket resolution strategies
- Bachelor's degree in IT or similar field
- Proven leadership in customer-centric IT processes
- Experience in IT systems and software
- Strong analytical and communication skills
- Customer feedback leveraging expertise
