Principal Consultant, Adaptive Organization

Principal Consultant, Adaptive Organization – BPO, Technology & AI-Enabled Operating Models Contractor). Wanted: dynamic and creative individuals ready to connect with a like‑minded team. You’ll enjoy all the autonomy you need to help our clients make their digital ecosystem faster and more effective. Over 1400 teammates from around the globe are eager to help you out when things get down to the wire. ISG advisors in the Adaptive Organization practice enable the business and technology lifecycle and enliven innovation by leveraging the principles of agility, product‑based delivery and modern ways of working: fast, flexible and focused on business outcomes. This role helps our clients envision and design their future operating model, spanning Technology, Business Process Outsourcing (BPO), Managed Services, and AI‑enabled capabilities. Your work will include defining integrated business and technology strategies, modern sourcing and partner ecosystems (including BPO, technology and managed services providers), and governance models that enable agility, innovation, cost efficiency, and resilience across both IT and business operations. As enterprises integrate AI into their technology landscapes you will help leaders translate strategy into pragmatic design choices across governance, workforce, sourcing, and service delivery. You will help clients: Design and realize integrated operating models that increase technology‑ and AI‑enabled business value across IT and business operations Learn how to continuously iterate and improve that value by incorporating real customer feedback and insights Collaboratively define technology, AI, and BPO partnering/sourcing strategies to support the target operating model, including hybrid delivery models (in‑house, outsourced, co‑sourced, global business services, and managed services) This role, reporting into the Strategy and Adaptive Organizations Director within the Americas Consulting region Digital practice, supports one or multiple engagements simultaneously with a small to mid‑size team of ISG consultants and advisors. These engagements may be part of a broader program‑level engagement, may focus on a specific technology domain, span the broader technology organization, and/or extend into business operations. This role will also support the development of the Adaptive Organization Solution. While ISG holds a solid point of view with relevant methodologies, structured design approaches, and artifacts, our consultants and advisors are key to assuring continuous improvement of our delivery methods to meet market needs and support sales efforts. This includes elevating our points of view to include shifting market forces like AI. You will use fact‑based decision‑making and your expertise in IT and Business Process strategies and operating model design, product management, Agile, DevOps and modern technology delivery models (as‑a‑Service, shared platforms, automation, AI, etc.) to assess client current state environments and design an adaptive operating model strategy that also maintains the predictability, governance and security of the technology estate. You will implement strategies alongside clients and advise on execution against transformation roadmaps. You will work with the clients to ensure the organization is structured to operate effectively in contemporary complexity including stakeholders across the business value stream to end‑customers. Lead complex and/or multiple small‑to‑mid‑size engagements as Project Owner, effectively interfacing with client leadership and ensuring alignment to strategic outcomes Own responsibility for end‑to‑end overall delivery and client satisfaction from strategy and design through implementation and transformation Collaborate within a large, complex delivery team, both as a workstream leader and/or team player, taking direction from and providing support to ISG engagement Partners and Directors Lead clients in incorporating Artificial Intelligence into operating model design, including governance implications, workforce evolution, sourcing strategies, risk management, and value realization frameworks Apply AI and advanced analytics tools to enhance client insight generation, decision‑making, and transformation execution Support business development by working with pursuit teams in shaping opportunities, contributing to proposals and executive presentations, and expanding client relationships with revenue contribution targets aligned with the Principal Consultant level Demonstrate domain expertise via thought leadership, industry network, and experienced credibility Support talent management with recruiting, coaching and mentoring colleagues This is a remote position based in Toronto, Canada 1099/Contractor position 12+ years of relevant industry, sourcing, managed services, or management consulting 8+ years of experience in IT strategy, digital operating model development, and/or enterprise transforma