Field Service

This role is an onsite position based at customer location in Concord, Ontario Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical locomotive to provide technical guidance, troubleshooting and materials helps improve railroad efficiency. As a member of the operations team supporting on-site at Locomotive Repair Centers, you will be responsible for guiding their craft to troubleshoot failures, provide solutions and material to repair their locomotives to ensure contractual performance. The customer relies on our expertise to train and advise their team to fix their locomotives in the most efficient manner possible. Represent Wabtec in the customer facility by providing technical information, work scopes, troubleshooting, and recommended repairs for locomotive maintenance. Use your technical network to escalate technical concerns and engage remote Wabtec technical resources to solve local customer problems. Develop and maintain strong customer relationships at all levels within the customer shop. Actively communicate within the shop and with the expanded Wabtec network to ensure technical accuracy and appropriate urgency. Document repairs and material usage in eServices, including work order and defect close out notes, task sign offs, and component serial numbers. Participates in customer failure review of shopped locomotives Train and support loading of all Wabtec supported Locomotive control and configuration software – e.g., Locomotive parts warranty support Understand and apply all environmental, health, and safety rules to work safely and actively participate in a positive safety culture. Maintain Wabtec assets at the customer site (material, IT, intellectual property, tooling). Perform material handling (unpack, move, pack) with 100% compliance to safety guidelines. Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers. Electrical or Mechanical Locomotive experience Achieve Level 1 certification within 18 months of start date and actively work to improve technical knowledge and skill. High energy self-starter comfortable interacting with the customer at all levels in a deadline driven environment. Strong applied electrical troubleshooting background (AC & DC). Excellent communication skills and ability to effectively explain technical issues. Willing and able to work various shifts on various days in a 24/7/365 environment. Willing and able to follow railroad site safety procedures You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement. The salary rate for this role is currently $72500-96000 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.
Other benefit offerings for this role may include annual bonus, if eligible. Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.