Bilingual Customer Service Broker

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Make an Impact. Build Relationships. Grow Your Career. Are you passionate about delivering exceptional customer service and helping clients protect what matters most? As a Bilingual Customer Service Broker, you’ll play a key role in supporting clients with their home and auto insurance needs while building lasting relationships and driving business growth. Reporting to the Assistant Manager, Service, you’ll combine your technical expertise, problem-solving skills, and client-first mindset to deliver a seamless and positive insurance experience.

What You’ll Do

Deliver Outstanding Client Support

• Handle inbound calls and written inquiries with professionalism and care
• Process policy changes accurately and efficiently within internal systems
• Provide clear guidance on coverage, billing, and policy details

Assess Risk & Apply Expertise

• Evaluate risks in accordance with underwriting guidelines
• Ensure policies meet binding requirements while protecting both client and business interests

Resolve Issues with Confidence

• Investigate and resolve client concerns with empathy and urgency
• Identify root causes, implement solutions, and follow up to ensure satisfaction
• Partner with leadership to improve processes and client experience

Drive Growth Opportunities

• Identify sales opportunities by engaging clients and understanding their needs
• Collect expiration dates (ex-dates) and proactively work toward retention and growth targets

Support Operational Excellence

• Prepare client correspondence and documentation with accuracy
• Handle rewrites and remarketing according to established guidelines
• Maintain client records, rate manuals, and coverage updates
• Keep detailed logs and flag complex issues for management review

Champion Quality & Compliance

• Deliver service aligned with company standards and confidentiality practices
• Continuously contribute to a culture of excellence and accountability

What You Bring

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Valid RIBO License (required)
• 1+ year experience in personal lines (home & auto insurance)
• Fluency in French and English (required)
• Strong communication skills with the ability to build trust and rapport
• Excellent organizational and time-management skills in a fast-paced environment
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook)
• A proactive mindset with strong problem-solving abilities

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Why Join Us?

• Be part of a supportive, collaborative team
• Develop your expertise in a growing industry
• Make a meaningful difference in clients’ lives every day
• Opportunities to grow your career and expand your skills

Salary Range

This position offers a competitive salary within a range from $55,011 to $75, 583, along with rewarding bonuses that recognize your dedication.

Some Of The Perks We Offer

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is