Administrator, Information Systems

Year Round Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Things that are important to us:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high‑end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli‑hike and heli‑ski, as available.

Position Title: Administrator, Information Systems

Company Name: CMH Heli‑Skiing & Summer Adventures

Reports To: Manager, IT Infrastructure

Location of Work: Banff, Alberta

Job Status: Full‑time, Year‑Round

FLSA Status: Non‑Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: September 2026

Desired Start Date: November 2026

This posting will remain open until a suitable candidate is found. The earliest posting close date would be October 11, 2026.

Position Overview

The Systems Administrator will primarily take ownership of CMH’s server infrastructure, Active Directory, endpoints, and Entra; act as a technical SME within the team; and provide Tier 2 support and mentorship to other IT staff. The successful candidate will be a confident communicator, be comfortable troubleshooting complex issues, managing infrastructure changes and upgrades, and implementing cybersecurity best practice. This is a hands‑on, in‑person role based in Banff that includes occasional on‑call work and travel to CMH’s remote locations.

Key Technical Focus Areas

• Server and network hardware installation
• Virtualization (VMware)
• Windows Server administration and OS patching
• Cybersecurity best practice
• Network monitoring (PRTG)
• SQL Server management
• Active Directory & Domain Controller management
• Endpoint management & Software Provisioning (Jamf, Intune, SCCM, Windows, Mac)
• Microsoft 365, Teams, Sharepoint, Entra, and Azure administration
• Backup management and disaster recovery
• ITIL & ITSM

Essential Duties and Responsibilities

• Ownership and administration of servers, storage systems, and related software.
• Change control, troubleshooting, and root‑cause problem resolution.
• Act as the team SME for Active Directory and Entra ID
• Provide Tier 2 support for users and operational systems.
• Technical mentorship of team members
• Manage communication between stakeholders, vendors, business users, and other technical experts
• Install, configure, and test server, network, and endpoint hardware.
• Manage data backups, cloud‑based and on‑premise disaster recovery operations.
• Maintain OS, Server Firmware, Appliance and software patching.
• Implement and support infrastructure upgrades, lifecycle refreshes, and new technologies.
• Implement and advise on Cybersecurity industry best practices
• Analyze system performance data to plan repairs, replacements, or configuration updates.
• Support CMH sustainability initiatives and emergency response protocols.
• Provide occasional support to field programs, guests, and remote users.
• A commitment to continual improvement

Minimum Qualifications

Post‑secondary education in a related field.

3+ years of professional office experience

2+ years of professional experience with server, endpoint & cloud infrastructure support

Experience with Palo Alto, Cisco and telephony are asse