Admissions Officer, Office of the Registrar

Description

The Admissions Team in the Office of the Registrar is currently seeking a Full-time Temporary Relief Admissions Officer for approximately 9 months.

The Undergraduate Admissions Office supports over 40,000 undergraduate applications annually through advising and evaluation. In accordance with policies and standards established by the University, the Admissions Officer provides expertise in work related to the admission and the determination of transfer credit for students to the University of Calgary. The Admissions Officer assesses eligibility for admission and admits applicants who meet approved academic requirements. The Admissions Officer has the expertise and advising ability to help applicants navigate academic regulations and criteria to determine an applicant's eligibility and provides support through the application process. High standards in quality of work are necessary as errors directly affect students, the confidence of academic units, and the reputation of the University of Calgary.

As a member of this team, the Admissions Officer reports to the Manager, Transfer and International Admissions and will have an impact on meeting institutional enrollment goals. Efficient time management is critical to ensure all deadlines are met and to ensure the efficient completion of work responsibilities related to the position. The Admissions Officer requires a good understanding of the University's academic programs, admission requirements and equivalencies, course transferability, and must keep abreast of regulations and process changes.

Overtime during peak periods and the ability to work remotely may be required. Attendance of events on weekends or evenings may be required as part of the role. Some lifting of medium- sized boxes involved.

Summary of Key Responsibilities (job functions include but are not limited to):

• Requires in-depth understanding of admission criteria, as outlined in the Academic Calendar, for all undergraduate programs, Open Studies and special admission categories.
• Reviews and assesses eligibility for admission to the University of Calgary for applicants with domestic and /or international credentials. This includes reviewing and verifying documentation from various educational backgrounds, completing data entry, clearing alerts, conducting grade conversions and calculating admission averages.
• Ensures qualified applicants are admitted in an efficient and timely manner in accordance with admission criteria and competitive standards established by the university and faculties.
• Often works autonomously and requires strong time management and decision-making skills.
• Expected to manage time effectively in order to meet and maintain service standards.
• Reviews courses taken at other institutions to determine transferability to the University of Calgary and posts credit as applicable. This includes posting transfer credit for UCalgary letter of permission (LOP) and/or exchange students.
• Develops and maintains general admission information and documentation in support of the service strategy.

Advising and Communication

• Responds to student and faculty inquiries relating to undergraduate, Open Studies and special admission category admissions by phone, email and in-person.
• Provides extensive knowledge of application procedures and can advise the team, applicants or prospective students on procedural inquiries.
• Works with applicants and faculties across campus to provide a seamless and efficient admissions process for students. Develops cooperative and trusting relationships with stakeholders.
• Ensures integrity of information provided to students when advising. Offers information with discretion and tact to avoid misunderstandings or difficult encounters.
• Ability to have difficult conversations and provide un-favourable decisions to students in a clear, diplomatic and respectful manner.
• Contributes to ensuring internal procedures and evaluation decisions are clearly documented and understood by required parties within the larger Recruitment and Admissions team.

Other Duties

• Acts as a resource to other units within the Office of the Registrar, faculties and campus service units.
• Assists with recruitment and conversion functions by participating in relevant activities, attending events and shifting operational priorities to support targeted recruitment efforts.
• Assists with training new staff as needed.
• Recommends changes to procedures or operational practices that may be of benefit to the organization to the Assistant Registrar and Associate Registrar.

Qualifications / Requirements