L1 / L2 Technical Support Specialist

11 hours ago
Montreal, QC, Canada Letsignit Full-time $65,000 - $90,000 Contract
Join Letsignit as a Technical Support Specialist L1 / L2 in Montreal, QC. Engage with customers, diagnose issues, and enhance product usage through clear support and troubleshooting. This full-time hybrid role involves handling incoming support requests and performing L1 and L2 troubleshooting for Letsignit products. You'll guide customers through features, resolve technical issues, and contribute to maintaining a positive customer experience. Working closely with teams like customer success and engineering ensures high levels of customer satisfaction.

Key Responsibilities
• Handle incoming support tickets and customer inquiries
• Perform L1 and L2 troubleshooting and diagnosis
• Document solutions and update knowledge base content
• Guide customers through product features and configurations
• Collaborate with teams to improve service quality

Requirements:
• Strong troubleshooting skills in email/cloud environments
• Focus on customer satisfaction and professional communication
• Analytical skills for interpreting logs and issues
• Experience with Microsoft 365 and marketing tools beneficial
• Previous SaaS or help desk experience appreciated Use your technical support skills to drive customer engagement and enhance service at Letsignit.

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