Advisor, Technical Support L1

For over 40 years, LGI has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best.

We'relooking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have, it's how we work. We're looking for talent who explore and innovate by instinct and want their work to matter beyond the codebase: shaping decisions, enhancing processes, and enabling healthcare practitioners.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions?

In this position, you will be the main point of contact between the company and its customers. Your mission will be to ensure a smooth and positive customer experience, by providing quality technical support and delivering solutions tailored to users' needs. Clear communication, empathy, and proactive problem-solving will be at the heart of your responsibilities.

How will your contributions be showcased?

• Ensure effective and empathetic communication with customers by phone or e-mail, quickly identifying their needs and offering appropriate solutions.
• Guide customers step-by-step in solving technical problems, using language understandable to a non-technical audience.
• Offer personalized follow-up and ensure that customers are kept informed throughout the process of resolving their incidents.
• Maintain accurate documentation of customer interactions, ensuring that the history is well traced for optimal follow-up.
• Escalate complex or unresolved issues to specialized technical teams while maintaining open communication with the customer.
• Participate in ongoing training to reinforce your communication skills and technical knowledge, in order to constantly improve customer satisfaction.
• Provide recommendations on best practices in the use of products and services.

For over 40 years, LGI has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best.

We'relooking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have, it's how we work. We're looking for talent who explore and innovate by instinct and want their work to matter beyond the codebase: shaping decisions, enhancing processes, and enabling healthcare practitioners.

Description du poste

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions?

In this position, you will be the main point of contact between the company and its customers. Your mission will be to ensure a smooth and positive customer experience, by providing quality technical support and delivering solutions tailored to users' needs. Clear communication, empathy, and proactive problem-solving will be at the heart of your responsibilities.

How will your contributions be showcased?

• Ensure effective and empathetic communication with customers by phone or e-mail, quickly identifying their needs and offering appropriate solutions.
• Guide customers step-by-step in solving technical problems, using language understandable to a non-technical audience.
• Offer personalized follow-up and ensure that customers are kept informed throughout the process of resolving their incidents.
• Maintain accurate documentation of customer interactions, ensuring that the history is well traced for optimal follow-up.
• Escalate complex or unresolved issues to specialized technical teams while maintaining open communication with the customer.
• Participate in ongoing training to reinforce your communication skills and technical knowledge, in order to constantly impro