Front Desk Administrative Assistant

Job Title: Front Desk Administrative Assistant (Casual/On call) Reports to: Director, Finance and Operations Bargaining Unit CUPE Local 2998 Wage Grade: Grade 5, Step 1 Hourly Rate: $23.48 Number of Positions 1-2 Hours Various shifts (daytime, evening, weekend) as needed/ On call About Cecil Community Centre Cecil Community Centre is a not-for-profit, multi-service neighbourhood centre that offers a broad range of recreational, educational, social, cultural, and capacity-building programs to local area residents. For 40 years, the Centre has played a vital role in the lives of community members of all ages. Our Centre provides programs and services for children, youth, adults, and seniors. Programs include the Family Resource Program, Community Drop-In, After School Program, Summer Camp, Youth Program, and English as a Second Language (ESL). The Centre partners with a variety of community organizations to provide services to the community. Examples include seniors' health and fitness classes, English language instruction for newcomers, and tax clinics for people with low incomes. The Centre is an accessible, multi-functional facility that provides program and activity spaces to the community at large. Position Summary We are seeking a dynamic, approachable, and community-oriented individual to serve as the first point of contact at Cecil Community Centre on a casual, relief basis across a variety of shifts. Reporting to the Director of Finance and Operations, the Casual/Relief Front Desk Administrative Assistant supports a safe and welcoming environment by greeting visitors, answering and directing calls, monitoring security feeds, and responding to inquiries about programs and CecilVenues rentals. Responsibilities also include escorting interested parties on facility tours upon request, distributing harm reduction supplies, processing front desk transactions, maintaining records, and applying administrative systems and procedures established by the daytime team. The ideal candidate is detail-oriented, able to carry out assigned duties with limited supervision across daytime, evening, and weekend shifts, and is committed to fostering an inclusive and respectful community space

Responsibilities:

· Greeting and directing visitors, answer telephone inquiries, and notify staff of arrivals
· Refer to and apply the Front Desk Operating Manual; flag any gaps or outdated information to the daytime team
· Monitoring public access computers and security camera feeds; control access to Centre facilities after-hours in accordance with established security procedures
· Distribute harm reduction supplies in accordance with the Centre's policy
· Process cash transactions and record payments; support reconciliation procedures
· Maintain shift records of photocopier use and assist with tracking supplies and inventory
· Receive courier deliveries and prepare outgoing items
· Assist with replenishment of vending machines and first aid supplies
· Support CecilVenues operations during assigned shifts, including escorting interested parties on facility tours upon request, processing room booking inquiries using established procedures, and serving as the on-site contact for scheduled user groups
· Keep bulletin boards and digital displays current and well organized
· Prepare and print correspondence, signage, and materials as required
· Maintain cleanliness and organization of the front desk and public areas
· Other related duties as assigned. Qualifications
· Post-secondary education in Office Administration or an equivalent combination of education and relevant experience
· Valid First Aid and CPR training preferred
· Knowledge of basic harm reduction strategies or willingness to undergo harm reduction training
· Minimum 3 years of experience in administrative support roles
· Experience engaging with diverse and marginalized populations, including those affected by poverty, stigma, mental health, or substance use challenges
· Required Knowledge and

Skills:
· Familiarity with community/social issues and local resources
· Commitment to equity, inclusion, and anti-oppression principles
· Strong interpersonal skills and ability to engage with empathy and professionalism;
· Ability to de-escalate tense situations and refer to a supervisor or the Community Safety Ambassador when required
· Proficiency in written and oral communication (email etiquette, telephone manner, formatting)
· Ability to manage multiple tasks and carry out assigned duties with limited supervision during shift hours
· Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and basic internet research
· Knowledge of basic harm reduction strategies or willingness to undergo harm reduction training Hours and Wages: $23.48 per hour (CUPE Local 2998 Wage Grade 5, Step 1). This is a casual, permanent position with no guaranteed hours. Shifts are assigned on an as-needed basis and may include daytime, evening, and weekend hours. Scheduling will be determined based on operational needs and staff availability. Application Details: To apply, please email your resume and cover letter to recruitment@cecilcentre.ca with the subject line " Children’s Program Assistant (Casual) by Tuesday, November 16, 2026, at 11:59pm. Cecil Community Centre is an equal opportunity employer. We do not discriminate against any employee or job applicant based on race, ethnicity, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, or physical or mental disability, in accordance with the Ontario Human Rights Code. We are committed to creating an accessible and inclusive organization and providing barrier-free employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please contact us at recruitment@cecilcentre.ca, and we will work with you to meet your needs. Learn more about The City of Toronto’s Hiring Policies and Accommodation Process. While we wish to acknowledge all applicants, only those selected for an interview will be contacted. Pay: $23.48 per hour Application question(s):
- Do you have valid First Aid and CPR training?

Education:
- DCS / DEC (preferred)

Experience:
- Administrative support: 2 years (required) Work

Location:
In person