Client Care and Sales Representative

3 days ago
Toronto, Ontario, Canada The Aqua Life Swim Academy Remote Full-time $20 Permanent
Remote Schedule: Sunday–Thursday | 9:00 AM–5:00 PM Thrive in a Fast-Paced, High-Volume Call Environment? This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails. At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter. If you like structure, momentum, and a steady flow of calls, you’ll do well here. What You’ll Be Doing
• Handle a high volume of outbound/inbound calls, emails, and online inquiries
• Speak with clients, assess needs, and recommend appropriate swim programs
• Convert inquiries into registrations in a clear and professional manner
• Follow up on incomplete registrations and warm leads
• Manage client accounts, schedule changes, and general questions
• Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
• Work closely with operations to ensure a smooth client experience This Role Is NOT For You If:
• You prefer slow-paced or low-volume work
• You dislike being on the phone most of the day
• You struggle with multitasking or staying focused under pressure This Role IS a Great Fit If:
• You thrive in high-volume, fast-moving environments
• You are confident and clear on the phone
• You stay organized while handling multiple tasks
• You work well with structure, processes, and schedules
• You are dependable, punctual, and accountable What We’re Looking For
• Very strong verbal and written communication skills
• Experience in call-center, client care, or sales roles (preferred)
• Comfort handling back-to-back calls and inquiries
• Attention to detail and accurate data entry
• Ability to work Sunday–Thursday | 9:00 AM–5:00 PM Why Join Aqua Life Swim Academy
• Meaningful work helping families access life-saving swim skills
• Warm inbound inquiries (no cold calling)
• Clear systems, scripts, and support
• Professional, respectful, and fast-paced team environment
• Fully remote role with consistent hours
• Opportunity for advancement

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