Event Supervisor
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At Ice Castles we have fun at our jobs and create lifelong memories for our guests. We depend on our positive, guest-oriented event staff to ensure that every interaction with our guests makes a positive impact and are looking to grow our team. We need outgoing, friendly, motivated individuals who can thrive in a fast-paced, service-oriented environment and who will create magical moments guests will remember for a lifetime.
The Ticketing Supervisor is responsible for the management of 15-20 Event Staff Members to execute the operations inside the ticketing office. The overall objective is to create a smooth and easy process for Ice Castle guests to check in at the ticketing office. Specific responsibilities include the following:
ESSENTIAL FUNCTIONS:
- Assist Event Manager with hiring and training of all ticketing staff.
- Provide training for ticket scanning, cash handling, and resolve any challenges that may arise.
- Facilitate the top-notch guest experience by overseeing the smooth and safe running of the ticketing office.
- Keep constant communication with Event Manager to ensure discounts and coupons are following proper redemption procedures and electronic ticket issues are documented and resolved.
- Lead the ticketing staff with a positive and enthusiastic approach in all aspects of guest interaction at all times.
- Support the Event Manager with scheduling of box office to ensure proper coverage and staff utilization for the delivery of excellent guest service.
HOURS: Full time hours from the beginning of December through end of the season. Must be able to work evenings and weekends.
JOB REQUIREMENTS: Required to work outside with various weather conditions. Ability to stand for extended periods. Must be able to respond to emergency situations. Employees must regularly lift and/or move up to 15 pounds.
PAY: Starting at $20 per hour
End of Season Bonus available
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