Change Manager
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This job posting is available in French only due to the location of publication.
Votre rôle, votre impact
En tant que gestionnaire du changement, vous dirigerez et accompagnerez les initiatives de changement organisationnel liées aux déploiements et aux améliorations de Salesforce.
Responsibilities
Votre quotidien
Diriger et définir la stratégie de gestion du changement pour le programme Salesforce, en veillant à son alignement sur les objectifs globaux du programme et la feuille de route;
Définir et piloter les livrables liés au changement au niveau du programme, notamment les cadres d’adoption, les stratégies vis-à-vis des parties prenantes et les plans de préparation;
Collaborer avec les parties prenantes d'affaires et la direction pour garantir l’alignement sur les processus, les impacts et les priorités d’adoption;
Élaborer et mettre en œuvre des stratégies de communication, de formation et d’engagement adaptées aux différents groupes de parties prenantes;
Réaliser des évaluations d’impact du changement et définir des plans complets de préparation et de transition pour les parties prenantes;
Assurer le succès de l’adoption par les utilisateurs et la concrétisation de la valeur ajoutée des solutions Salesforce dans l’ensemble des unités opérationnelles;
Définir, suivre et rendre compte des indicateurs d’adoption et des KPI, en recommandant de manière proactive des améliorations.
Qualifications
Les clés de votre réussite
3 à 6 ans ou plus d'expérience dans la gestion du changement ou la transformation organisationnelle;
Excellentes compétences en communication, en formation et en gestion des parties prenantes;
Grande capacité à traduire des initiatives de transformation complexes en plans de changement clairs et concrets.
Vos atouts supplémentaires
Expérience dans la définition de modèles de gouvernance du changement ou de stratégies d'adoption à l'échelle de l'entreprise.
Compétences linguistiques
Français : Maîtrisé
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