Collections Account Manager
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The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Qualifications
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills.
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Collections Account Manager
22 hours ago
Burnaby, British Columbia, Canada RBGlobal Full-timeDescriptionThe Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of...
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Collections Account Manager
22 hours ago
Burnaby, British Columbia, Canada RBGlobal Full-timeDescription The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of...
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9 hours ago
Burnaby, British Columbia, Canada RB Global Inc. Full-timeDescription The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions...
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Collections Account Manager
17 hours ago
Burnaby, British Columbia, Canada Jobtailor Full-timeCollect outstanding balances on various Ritchie Brothers platforms Monitor and provide timely and effective resolutions to outstanding accounts Responsible for early-stage collections on majority commercial and some consumer accounts Prioritize collections of accounts within team Identify process gaps and recommend solutions for improvements Problem solve...
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3 hours ago
Burnaby, British Columbia, Canada Ritchie Bros. Full-timeAbout Us RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
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Burnaby, BC, Greater Vancouver Regional District, BC; British Columbia, Canada RB Global Inc. Full-timeThe Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. ~ Strong communication skills –...
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Collections Account Manager
4 days ago
Burnaby, BC, Greater Vancouver Regional District, BC; British Columbia, Canada Jobtailor Full-timeCollect outstanding balances on various Ritchie Brothers platforms Monitor and provide timely and effective resolutions to outstanding accounts Responsible for early-stage collections on majority commercial and some consumer accounts Prioritize collections of accounts within team Identify process gaps and recommend solutions for improvements Problem...
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Collections Account Manager, Corporate Team
3 hours ago
Burnaby, British Columbia, Canada Ritchie Bros. Full-timeEnhance your career at RB Global as a Collections Account Manager, focusing on the efficient collection of outstanding balances across platforms. You will play a vital role in managing customer relations and operational success. Leveraging your 5 years of experience in collections, this role emphasizes both commercial and some consumer accounts. You will...
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Burnaby, British Columbia, Canada Jobtailor Full-timeJoin Ritchie Brothers as a Collections Account Manager, where you'll focus on resolving outstanding balances across various platforms. Utilize your negotiation skills and Excel proficiency to manage accounts effectively. This role seeks a self-motivated individual with at least five years of collections experience, especially in auto loans and commercial...
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Collections Account Manager
7 hours ago
Burnaby, British Columbia, Canada Ritchie Bros. Full-timeAbout UsRB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries...
