Employee Services Representative

Job Purpose The Employee Services Representative is responsible for being the first point of contact for employees and for visitors, answering phones, maintaining the visitor management system, scheduling tours, reporting as well as other office duties.  They are also responsible for providing administrative support to the Human Resources team.   Duties and Responsibilities This position will support the Afternoon shift.  Hours of work are from 11:30 PM – 8:00 PM. First point of contact for CMP employees Creates employment confirmation letters Posting/removal of daily/weekly HR board information around plant. Also ensure form boards are refilled throughout the week Daily Attendance calls, system entry and employee coding. Manages / Tracks recognition program; thank you’s / On the Spot Nominations Greet, screen and directs all visitors Ensures all visitors/contractors are signed in and issued security tags Answers phones and directs calls in a professional manner Maintains and updates the phone system and voicemail system as required Orders and maintains office supplies Sorts and delivers mail Participates in and assists in coordinating employee social events Maintains access card system and manages any issues related to this Prep tours for employment candidates Maintains company Organization Charts, phone lists and seating Enters new employee information  Manage employee birthday cards monthly Process employee parking passes Determine employee eligibility for workplace materials such as safety glasses and safety boots Data management for various initiative: On The Spot Nomination, Birthday Voucher redemptions, boot voucher, etc Provide support on various HR projects and initiatives Organizing and filing of employee paperwork Other duties as assigned   Personal Development Attend company required training Remain current with technical knowledge in areas of responsibility Attend regular 1:1 coaching/update sessions   Qualifications Successful completion of Office Administration program or HR certificate or equivalent combination of education, training and work experience Above average communication skills, both oral and written A demonstrated high degree of professionalism and diplomacy when dealing with internal/external customers Good working knowledge of Microsoft Word, Excel, PowerPoint A passion for people High respect for confidentiality Superior time management and organizational skills with keen attention to detail Excellent interpersonal skills Ability to work under pressure and meet deadlines Ability to work from directives with little supervision in a team environment.   Key Competencies Accountability and Initiative Takes initiative and demonstrates a “do whatever it takes” work ethic to get the job done Consistently delivers on personal targets Service Excellence Displays personal ownership and a sense of urgency over any issues or complaints that arise from the customer experience Maintain an outstanding customer experience despite time pressures or obstacles Communicating with Clarity Communicates in a manner that is straightforward and easy to understand Answers questions in a professional manner   Working Conditions Working with challenging requests/visitors/calls   Physical Requirements N/A   Key Performance Indicators Response time to requests Newsletter issuance No Customer Complaints Attendance Calls – daily and 48 hour follow up calls completed