Area Operations Manager

Portfolio Focus: Internal facing, focused on efficiency, logistics, and quality control Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections

Key Responsibilities
HR & Employee Administration (30% Time Spent) Payroll discrepancies Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave) Employment verification and reference letters Resignations and terminations Disciplinary meetings and documentation Performance improvement plans (PIPs) Onboarding and offboarding coordination Probationary reviews and status updates Tracking certifications and license renewals (e.g., BST, OFA, Use of Force) Employee file management (digital and/or physical) Exit interviews Scheduling & Operations Support (30% Time Spent) Shift coverage requests and last-minute replacements Overtime approval and tracking Post orders creation and updates Site-specific SOPs maintenance Deployment planning for special events or transitions Job board and shift assignment maintenance Site audit coordination and follow-up Equipment, Uniforms & Logistics (20% Time Spent) Uniform issuance and return tracking Equipment allocation and inventory control (radios, vests, flashlights, etc.) Fleet vehicle usage logs and maintenance schedules Lost/stolen equipment investigations and follow-up Compliance & Quality Assurance (20% Time Spent) Incident report tracking and escalation License and compliance audits (internal or external) WCB claims tracking and return-to-work coordination Employee compliance with training and documentation Ad Hoc

Responsibilities:
Participate in regular operations meetings. Participate in various committees when assigned. Other duties as reasonably assigned.   Knowledge, Skills, Experience and

Education:
Qualifications Hard

Skills:
Alarm monitoring, dispatch, and call center experience Proficiency in Microsoft applications and technical aptitude Strong organizational and time management skills Knowledge of security operations and ACD systems Soft

Skills:
Excelling customer service and communication skills Ability to remain calm and make decisions in emergency situations Strong attention to detail and ability to follow instructions Positive attitude, self-motivated, and able to work in a fast-paced environment   Knowledge, Skills and Abilities Ability to work independently and collaboratively as part of a team. Honesty, discipline, and commitment. Excellent written and verbal communication skills. Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships. Ability to maintain confidentiality and discretion. Proven ability to influence and lead people. Experience managing tight deadlines and multiple priorities. Experience in a high-growth or entrepreneurial environment. Flexibility in emotional intelligence to create buy-in and engagement. Commitment to continuous self-directed learning and staying current with best practices. Ability to create an engaging service environment. Sense of humor and enthusiasm. Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS). Minimum of 6 months of experience in the security industry Experience with integrated security systems (CCTV, Access, Intrusion) Education in criminology, emergency management, justice, or security management #GTHP