Sr. Lead, Client Services
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.
Required Qualifications
- Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
- Experience working with national retailers or within an agency supporting retail clients
- Strong track record in developing strategic solutions based on data and business insights
- Demonstrated experience managing multiple stakeholders, including executive-level clients
- Experience managing budgets, client margins, and resource allocation
- Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)
- Strategic Thinking & Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutions
- Client Leadership: Strong client-first mindset with the ability to build trust and long-term partnerships
- Project Management Excellence: Highly organized with the ability to manage multiple programs simultaneously
- Communication: Exceptional verbal and written communication skills across all levels of the organization
- Collaboration & Influence: Proven ability to lead cross-functional teams and align diverse stakeholders
- Financial Acumen: Experience managing project budgets, forecasting, and client profitability
- Adaptability: Thrives in fast-paced environments and remains calm under pressure
- Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint
Leadership Profile (What Makes You Successful in This Role)
- You are a quick learner with a passion for innovation and continuous improvement
- You are deeply client-focused and put client success at the center of everything you do
- You bring experience in marketing, loyalty, and/or customer experience
- You are highly organized with exceptional communication skills
- You can confidently build relationships across all levels of an organization
- You take full ownership of your work and are driven to deliver excellence (“own it” mindset)
- You inspire and elevate both your team and yourself
- You actively seek feedback, ask questions, and pursue growth opportunities
- You thrive in collaborative, team-oriented environments
- You build meaningful relationships that go beyond day-to-day business
- You act as a strong client advocate and a supportive team leader
- You consistently plan, adapt, and align your work to client objectives
Work Environment & Culture
- Collaborative, team-oriented culture
- Fast-paced, high-growth environment
- Emphasis on innovation, continuous learning, and professional development
- Strong focus on building meaningful relationships—with clients and within teams
What Success Looks Like
- Delivery of high-quality programs that meet or exceed client expectations
- Strong client satisfaction, retention, and growth
- Effective alignment across stakeholders and teams
- Consistent achievement of financial targets and project outcomes
- Continuous innovation and improvement in client solutions and delivery
-
Sr. Client Services Analyst
22 hours ago
Toronto, Ontario, Canada Numerator Full-time $75,000 - $94,000 ContractThe salary range for this role is $75,000 - $94,000 CAD/year + Bonus. As a Sr. Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to...
-
Lead, Client Services
22 hours ago
Toronto, Canada Bond Brand Loyalty Full-timeDescriptionAbout the CompanyAt Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients. Our dynamic and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.Position OverviewThe Lead, Client Services, is a strategic,...
-
Lead, Client Service Team, NA
22 hours ago
Toronto, Ontario, Canada Corpay Full-time $65,000 - $75,000 ContractCorpay is currently looking to hire a Client Service Team Lead within our Cross Border division. This position falls under our Cross Border line of business and is located in Toronto, ON. This role will require you to work with a sophisticated institutional client base including alternative funds, private capital managers, family offices and other...
-
GTM Strategy Lead, Client Services
22 hours ago
Toronto, Ontario, Canada Yolando Full-timeGTM Strategy Lead, Client ServicesAbout UsThe search bar is becoming a conversation. Brands need to know how to get found by AI, and that's what we do. Yolando is the platform that helps marketers understand and improve how AI models discover, cite, and recommend their brand.We've raised $8.5M from Drive Capital. We're a team of ~10 people building the...
-
.jpg?1723501157)
Client Solutions Lead – Financial Services
22 hours ago
Toronto, Canada AOT Technologies Full-time $140,000 - $160,000 ContractDo you get energized helping financial institutions modernize legacy systems without disrupting customer trust? Do you thrive when navigating regulatory complexity and translating compliance requirements into scalable technology solutions? Do you enjoy building executive relationships while leading cross-functional teams to deliver measurable business...
-
Sr. Client Services Analyst
3 days ago
Toronto, ON, Canada Numerator / Market Track, LLC Full-time €75,000 - €94,000 ContractSr. Client Services Analyst Location: Toronto, ON, Canada Req#: 611260 We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the...
-
Sr. Technical Lead SAP Service Cloud V2
22 hours ago
Toronto, Ontario, Canada Tech Talent International Full-time $142,000 - $155,000 ContractSoftware International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Sr. Technical Lead SAP Service Cloud V2. Role(s) Required: Sr. Technical Lead SAP Service Cloud V2 Location: Toronto, ON - remote Required Start Date:...
-
Sr. Client Services Analyst
4 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada Numerator Full-time €75,000 - €94,000 TemporaryWe’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. The salary range for this role is $75,000 - $94,000...
-
Account Manager, Team Lead
22 hours ago
Toronto, Canada GreenShield Full-time $82,017 - $102,522 ContractWHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced...
-
Remote Client Service Execution Lead
4 hours ago
Toronto, Ontario, Canada Bickert Management Inc. Full-timeSummary: Client Service Execution Lead Remote | Fixed-Term Opportunity | 20â40 Hours per WeekBickert Management Inc. (BMI) is seeking an intelligent, resourceful, and resilient person to lead a small remote team responsible for implementing and improving Zoho-based business systems for our clients.This is primarily a people leadership and service...
