Client Delivery Manager

2 days ago

Regina, Canada Squadron RPO Full time

About Us We are a 20+ person recruiting company specializing in working with funded startup companies. We partner closely with clients to help them scale through exceptional talent acquisition. About the Role The Client Delivery Manager (CDM) is the client's ambassador and trusted partner throughout the hiring journey. This part-time role ensures clients have an exceptional experience from intake through post-placement. You'll serve as the liaison between clients and the delivery team, keeping communication clear, expectations aligned, and results on track. What You Will Do Client Success (40%) Set up and lead client intake calls. Ensure clients have an outstanding experience at every stage. Regularly update clients on progress and candidate flow. Provide creative solutions when barriers arise. Establish and maintain strong communication rhythms (weekly reports, touchpoints, follow-ups). Conduct quarterly client review meetings using the Squadron framework. Team Leadership (30%) Manage recruiting pod (sourcers and video interviewers). Set weekly priorities for recruiting teams. Ensure accountability and alignment with client expectations. Coach the team on feedback and performance. Candidate Management (20%) Conduct video interviews with candidates as needed. Present qualified candidates to clients with clear rationale. Ensure smooth coordination between candidates, recruiters, and clients. Oversee feedback collection and candidate experience. Business Operations (10%) Communicate with internal leadership and other CDMs. Support process improvements and implementation. Contribute to brainstorming ways to improve client delivery and scale the business. Who You Are Natural problem solver with strong critical thinking skills. Proactive, responsive, and transparent communicator. Adaptable and flexible to client needs. Committed to delivering a white-glove client and candidate experience. Detail-oriented with excellent follow-through. Strong initiative taker and collaborator. What You Need 5+ years in a client service or account management role. Ability to manage multiple clients and priorities simultaneously. Passion for continuous improvement and client relationship building. Excellent organizational and time-management skills. Experience in recruiting, staffing, or talent acquisition preferred. Core Values (How We Work) Partnership First – We succeed when our clients and candidates succeed. High Standards, Always – Quality and professionalism in every interaction. Ownership & Accountability – We deliver on our commitments. Adapt & Innovate – We solve challenges with creativity and agility. Client & Candidate Experience Above All – Every touchpoint matters. KPIs Metrics may include: Client satisfaction and retention. Candidate pipeline health and quality. Time-to-fill and placement success. Timely, clear reporting and communication. Role Details Type of Role: Remote, Part-Time Hours: Flexible, approx. 20–25 hours per week depending on client load Compensation: Based on experience

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