Lead Customer Care Team with ZayZoon
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Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.
This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You'll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires. Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.
Key Responsibilities:
- Direct a Customer Care team committed to operational excellence
- Analyze performance data and service quality indicators
- Facilitate a supportive environment through coaching and feedback
- Set and manage team and individual goals strategically
- Create comprehensive reports to track support performance
Requirements:
- Minimum 4 years in a customer support environment
- At least 2 years of people management experience
- Experience with process improvements and team change management
- Strong communication capabilities for diverse audiences
- Proficiency with Intercom, JIRA, and related platforms
Lead change and customer success in ZayZoon's innovative Customer Care operation.
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