Technical Support Engineer Remote at Ververica

1 day ago

Moncton, New Brunswick, Canada Ververica Full-time

Become a vital part of Ververica as a Technical Support Engineer, engaging in remote work with cloud solutions and Apache Flink. Your expertise will support customers like Netflix and Amazon in maintaining their real-time data pipelines.

As a Technical Support Engineer, you will troubleshoot technical issues on Kubernetes and Flink while collaborating with engineers to resolve real production problems. Your role will require a blend of problem-solving skills and cloud technology knowledge, benefiting clients who depend on uninterrupted service.

Key Responsibilities:

  • Serve as the primary technical point of contact for customers
  • Diagnose issues within Kubernetes and Flink environments
  • Reproduce complex problems with attention to detail
  • Document and escalate cases to Engineering for improvements
  • Create knowledge base articles for customer support

Requirements:

  • 2+ years in technical support or similar role
  • Strong knowledge of cloud platforms: AWS, Azure, or Google Cloud
  • Experience with Kubernetes and container technologies
  • Excellent problem-solving and analytical capabilities
  • Customer-focused mindset with clear communication skills

Elevate your technical expertise in cloud-based products and support real-time data solutions with Ververica.