Senior Key Account Manager

3 days ago

Ontario, Canada MrBlack App Full time

Company Description MrBlack App is a real-time, cloud-based CRM, reservation, and nightclub management platform built by hospitality owners for the hospitality industry. We give venues full control over their operations — improving communication, accountability, efficiency, and profitability. Our system streamlines day-to-day workflows so operators can focus on running a successful venue. Role Description MrBlack App is a mobile and browser-based platform that equips nightclubs, lounges, festivals, and event spaces with the tools they need to manage operations, reservations, sales, reporting, and marketing — all in one system. We serve venues across Canada, the USA, the Caribbean, Europe, Asia, and Australia, and continue to grow rapidly year over year. We're hiring a Senior Account Manager who is personable, experienced, and able to oversee the most important part of our business: our customers. This role is about knowing the venues, understanding their needs, and keeping them successful. Micro Core Responsibilities Relationship management: Primary point of contact for assigned venues; understand their operation, history, and pain points. Onboarding & training: Lead new-customer onboarding (1–3 calls/day depending on volume). Customer support: Handle customer inquiries (3–5/day). Revenue growth: Identify upsell opportunities that increase LTV. Portfolio ownership: Manage 200–300 accounts. Retention: Maintain strong relationships, reduce churn, intervene early when usage drops. Account health tracking: Monitor usage, adoption, ROI, and renewal risks. Macro Core Responsibilities Strengthen and expand retention strategies to bring down churn. Improve Account Management processes to increase customer lifetime value and overall account performance. Provide clear, actionable feedback to Product based on customer needs and industry trends. Additional Responsibilities Collaborate with design and development teams to enhance usability and expand feature offerings. Bring structured customer insights into the product development workflow. Must-Have Qualifications 3+ years of proven Account Management experience, ideally in SaaS. Strong communication, ownership, and follow-through. Experience with Salesforce or similar enterprise CRM platforms. Direct experience in nightlife, hospitality, or event operations. (optional) Perks Fully remote role Collaborative environment — if you have ideas, bring them forward Real growth potential — as the company scales, so do the opportunities Direct impact — your work directly shapes the customer experience and product direction

  • Senior Key Account Manager

    3 weeks ago

    Ontario (ON), Canada Smart Staff Solutions Full time

    Position Title: Business Development Manager - Food IndustryReports to: VP of Sales and MarketingLocation: Ajax, ON and surrounding area (On-site)About the Company:Our client is a leading organization within the Food & Consumer Packaged Goods (CPG) industry, known for its commitment to quality, innovation, and strong partnerships with customers and...

  • Senior Key Accounts Manager

    2 days ago

    Ontario, Canada Campbell Morden Inc. Full time

    We are looking for a Senior Key Accounts Manager – Multi-Unit Business Development to drive the acquisition of new strategic Key Accounts across Central Ontario. This is a sales-first, hunter-led role focused on opening corporate doors, securing master agreements, and winning preferred supplier status at the head-office level. Once new business is secured,...

  • Key Account Manager

    3 days ago

    Ontario, Canada Loadlink Technologies Full time

    About LoadLink Technologies Join Canada's leading freight and logistics software company, where we've been transforming how carriers, brokers, and shippers connect for over 30 years. As a wholly owned subsidiary of Roper Technologies (NYSE: ROP, S&P 500), LoadLink combines innovative transportation technology solutions with Fortune 1000 stability. Our...

  • Senior Key Account Manager

    3 weeks ago

    Ontario (ON), Canada MrBlack App Full time

    Company DescriptionMrBlack App is a real-time, cloud-based CRM, reservation, and nightclub management platform built by hospitality owners for the hospitality industry. We give venues full control over their operations - improving communication, accountability, efficiency, and profitability. Our system streamlines day-to-day workflows so operators can focus...

  • Key Account Manager- Ecommerce

    3 weeks ago

    Ontario (ON), Canada Zinus Canada Full time

    About ZinusZinus is a global, publicly listed eCommerce leader in mattresses and furniture. For over 20 years, we've been dedicated to bringing comfort into homes worldwide. Headquartered in South Korea, we now operate in 22 countries and continue to expand rapidly. Our products have earned the trust of millions of customers, inspiring over 2.6 million...

  • National Key Account Manager

    3 weeks ago

    Ontario, Canada Prana Full time

    Exciting Opportunity within the Prana Sales Team! ABOUT US PRANA is a Montreal-based certified B Corp company, leader in manufacturing and commercializing organic snacks and breakfasts. Founded in 2005 by Alon Farber and Marie-Josée Richer, PRANA's mission is to create delicious food that is better for consumers, farmers and the planet. Made in their...

  • National Key Account Manager

    3 weeks ago

    Ontario, Canada Prana Full time

    Exciting Opportunity within the Prana Sales Team! ABOUT US PRANA is a Montreal-based certified B Corp company, leader in manufacturing and commercializing organic snacks and breakfasts. Founded in 2005 by Alon Farber and Marie-Josée Richer, PRANA's mission is to create delicious food that is better for consumers, farmers and the planet. Made in their...

  • National Key Account Manager

    3 weeks ago

    Ontario, Canada Prana Full time

    Exciting Opportunity within the Prana Sales Team! ABOUT US PRANA is a Montreal-based certified B Corp company, leader in manufacturing and commercializing organic snacks and breakfasts. Founded in 2005 by Alon Farber and Marie-Josée Richer, PRANA's mission is to create delicious food that is better for consumers, farmers and the planet. Made in their...

  • National Key Account Manager

    3 weeks ago

    Ontario, Canada Prana Full time

    Exciting Opportunity within the Prana Sales Team! ABOUT US PRANA is a Montreal-based certified B Corp company, leader in manufacturing and commercializing organic snacks and breakfasts. Founded in 2005 by Alon Farber and Marie-Josée Richer, PRANA's mission is to create delicious food that is better for consumers, farmers and the planet. Made in their...

  • National Key Account Manager

    3 weeks ago

    Ontario, Canada Prana Full time

    Exciting Opportunity within the Prana Sales Team! ABOUT US PRANA is a Montreal-based certified B Corp company, leader in manufacturing and commercializing organic snacks and breakfasts. Founded in 2005 by Alon Farber and Marie-Josée Richer, PRANA's mission is to create delicious food that is better for consumers, farmers and the planet. Made in their...