Assistant Hotel Manager
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About the Role
Our client, a vibrant hotel in the scenic Kimberley region, is seeking a motivated and organized Assistant Hotel Manager. This role offers a fantastic opportunity for an ambitious hospitality professional to gain hands-on experience and contribute to the successful operation of the hotel. You will work closely with the Hotel Manager, supporting daily operations across various departments, including front office, housekeeping, and food & beverage, while focusing on enhancing guest satisfaction and operational efficiency. This position requires a hands-on approach and a commitment to excellence within Kimberley, Northern Cape.
Key Responsibilities
- Assist the Hotel Manager in overseeing day-to-day hotel operations.
- Support departmental managers in ensuring high standards of service delivery.
- Handle guest inquiries, complaints, and feedback, aiming for prompt and satisfactory resolutions.
- Assist with staff scheduling, training, and performance management.
- Ensure compliance with health, safety, and hygiene standards across the property.
- Participate in financial management, including budget tracking and cost control initiatives.
- Conduct regular inspections of hotel facilities and services.
- Assist in implementing and maintaining hotel policies and procedures.
- Support sales and marketing efforts to drive occupancy and revenue.
- Cover for the Hotel Manager during their absence.
Requirements
- A minimum of 3 years of experience in a supervisory or junior management role within the hotel industry.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent interpersonal, communication, and customer service skills.
- Proficiency in hotel management software and MS Office.
- Good organizational and problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A degree or diploma in Hospitality Management is preferred.
- Must be based in or willing to relocate to Kimberley, Northern Cape, South Africa.
Benefits
- Competitive salary and opportunities for career progression.
- Hybrid work environment offering a blend of on-site and remote flexibility.
- Comprehensive medical aid contributions.
- Staff discounts on hotel services and F&B.
- Valuable experience in hotel management in Kimberley.
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