Medical Office Assistant

About us
PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirmsing Care Pharmacy.

Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.

Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment.

Foria provides trans, non-binary, and gender-affirming healthcare for Canadians.

Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience.

We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way

12-Month Contract, full-time opportunity
Location & Hours of Operation
This role operates out of our Freddie in-person clinic located within Affirmsing Care Pharmacy at #100, 1900 11 St SE in Calgary, Alberta.

The expected schedule for this role is:

Tuesdays: 12:00pm-8:00pm

Wednesdays: 12:00pm-8:00pm

Thursdays-Saturdays: 8:30am-4:30pm

This schedule provides two consecutive days off each week on Sundays and Mondays. While this is the expected schedule for the role, we're looking for someone who can remain flexible as our clinic evolves and our hours or days of operation may change in the future.

Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and the people of the Tsuut'ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find
Come and join the #1 rated PrEP provider in North America, Freddie We're looking for an organized, personable, and detail-oriented Medical Office Assistant to anchor the front desk at our in-person clinic in Calgary.

This role will support the day-to-day operations of our in-person clinic, based out of Affirmsing Care Pharmacy. The clinic supports Freddie patients by making it easier to access HIV prevention, PrEP (Pre-exposure Prophylaxis), and sexual health services, including STBBI (sexually transmitted and blood-borne infection) testing. We're focused on making care more accessible, convenient, and welcoming for the communities we serve.

At Freddie, our patients are our #1 priority. We're passionate about delivering an exceptional, 11/10 star experience. As a Medical Office Assistant, you will be one of the first and last points of contact for patients attending. You will welcome and support patients, help facilitate drop-in hours for PrEP refills and associated STBBI lab specimen collection, and keep the front desk and clinic experience running smoothly. This role requires strong organizational skills, discretion, and a commitment to providing a respectful, stigma-free experience for all patients, including those in the LGBTQ2S+ community.

In this role, you'll make an impact by
Patient Experience & Clinic Flow

Welcoming patients and supporting them through check-in, while providing clear information about wait times, next steps and what to expect throughout their visit.

Coordinating patient flow, responding to questions within your role and connecting patients with the appropriate clinical team member when additional support is needed.

Creating a welcoming, discreet, and respectful clinic experience while protecting patient confidentiality and handling personal health information securely.

Clinic Operations

Accurately collecting, labelling, packaging, and preparing specimens and requisitions to ensure results are matched to the correct patient and collection site.

Performing venipuncture as required in accordance with established clinic protocols, training and clinical oversight, while providing clear and respectful instructions for self-collection of urine, thr