Program Coordinator Consent Growth

2 days ago Requisition ID: 2540

Entity: WELL Health Medical Centres - Clinic Transformation

Salary range: $75,000 - 80,000 CAD per annum

Job Class: Full Time, Contract

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country.

Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment.

The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more.

The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients' healthcare experience and health outcomes. For more information about the companies, visit; www.well.company , wellclinics.ca

Position Summary:

We're looking for a hands-on, deadline-driven coordinator role to drive execution across a fast-moving patient consent program. You'll spend most of your time in the details: chasing owners, updating trackers, running down blockers, and making sure commitments made in meetings happen on the dates promised. You will also be accountable for tracking and optimizing performance metrics across the program by working with key stakeholders throughout the business on strategies, tactics, implementation, and at times change management.

The Mandate
Two growth lanes and one coordination backbone:

Lane 1 - In-Clinic Site Visits & Adoption (71 live clinics): increase consent volume and consistency of the consent workflow at clinics already live, through direct site visits, hands-on troubleshooting, staff engagement, patient communication, and marketing strategies.

Lane 2 - Channel Expansion (in priority order): Direct to Patient Telehealth, Patient

Facing Websites, Online Appointment Booking and other Patient Engagement Channels, and Clinic Network Expansion (i.e. WELL's Diagnostic Clinics). Expanding consent capture and coordinating pilots with each platform team in that sequence, then scaling rollout.

Coordination backbone: act as the end-to-end coordinator across consent capture, data readiness, and activation requirements for various WELL business units — building a single source of truth, keeping owners and dates current, and escalating blockers fast. This is a "High Agency" position for a results-oriented individual.

What you will be doing:
Clinic Adoption

Build and run a clinic-by-clinic adoption plan: identify low-adoption clinics, root-cause why (workflow, training, kiosk friction, patient flow), and drive fixes.

Conduct regular in-clinic site visits and follow-up with clinic managers and on-site engagement staff to keep the consent workflow consistently used, not just installed.

Track and report clinic adoption progress against agreed targets; flag data gaps immediately.

Implement patient communication and marketing techniques designed to optimize adoption.

Coordinate pilot scoping and readiness for Direct to Patient Telehealth, Patient Facing Websites, Online Appointment Booking and other Patient Engagement Channels, and Clinic Network Expansion (i.e. WELL's Diagnostic Clinics).

Support and track existing web/portal consent opportunities to ensure they are actively used, not just available.

Data Readiness & Pipeline Coordination

Track the status of consent linkage, EMR connectivity, and data-pipeline work as it affects downstream usability — this role coordinates across teams, it does not build the pipeline itself.

Maintain visibility into refresh cadence, data quality, and withdrawal handling so downstream teams know what they can rely on and when.

Flag any near-term actions that could create technical, privacy, or patient-experience issues.

Activation Coordination

Interface with research and clinical-commercialization stakeholders to confirm what "usable" data means for each, and track delivery against those requirements.

Interface with the marketing team on marketing-consent needs, keeping marketing and research