Spa Guest Services Experience Specialist

18 hours ago

Toronto, Ontario, Canada Elmspa Full-time

Elevate guest experiences as a Spa Guest Services Representative, focused on delivering seamless and professional service. Your role centers around hospitality and guest relations, ensuring satisfaction.

As a key member of the guest services team, you'll manage all aspects of guest interactions, from reservations to check-outs, and provide informative insights on spa services and promotions. Demonstrating commitment to cleanliness and compliance with company standards will be vital to your daily responsibilities.

Key Responsibilities:

  • Deliver memorable service to guests at the spa
  • Manage check-ins, reservations, and client information effectively
  • Promote treatments and products with thorough knowledge
  • Support with operational tasks, including cleanliness
  • Collaborate in team meetings to enhance guest services

Requirements:

  • Minimum one year in a relevant service environment
  • Excellent communication and relationship-building skills
  • Knowledge of booking systems with B4T helpful
  • High attention to detail and organizational flair
  • Flexibility to accommodate evening and weekend shifts

Utilize your hospitality expertise to enrich every guest's experience in our spa.