Guest Services Role at Elmwood Spa
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Join Elmwood Spa's guest services team to provide guests with an unforgettable spa experience. Help manage reservations and ensure a welcoming atmosphere in Toronto’s premier day spa. In this role, you will be part of the Elmwood Spa family, known for its heritage and quality. Candidates should have at least one year of experience in hospitality or customer service. Responsibilities include managing bookings, assisting guests during their visits, and keeping informed about spa services and promotions. Your efforts will be pivotal in maintaining the spa’s high service standards. Key Responsibilities:
- Offer exceptional guest service throughout their visit
- Manage all reservation processes accurately and efficiently
- Keep current on spa offerings and partners like Bangkok Garden
- Record guest information following company procedures
- Promote all spa services and products with professionalism
- At least one year of experience in a service-related role
- Excellent communication and interpersonal skills
- Proficiency in booking and point-of-sale systems
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including weekends and evenings
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