Whistler Platinum Guest Coordinator Position

1 month ago

East Kootenays Fernie, British Columbia, Canada Whistler Platinum Full-time

Take on the dual role of Guest Services Coordinator at Whistler Platinum, where your expertise enhances the guest journey from start to finish. This position blends pre-arrival coordination with ongoing support for in-resort guests.

As a full-time member of our Whistler team, you will engage with guests through various communication channels. Responsibilities include confirming and managing reservations, coordinating pre-arrival planning, and resolving any issues during their stay. Your strong local knowledge and communication skills will shine as you recommend dining and activities tailored to guests' needs.

Key Responsibilities:

  • Manage guest inquiries from initial contact through check-out
  • Process bookings efficiently and confirm payments
  • Provide personalized recommendations for local experiences
  • Organize concierge services and manage guest requests
  • Collaborate with internal teams to fulfill guest needs

Requirements:

  • Experience in guest services, hospitality preferred
  • Extensive local knowledge of Whistler
  • Strong communication skills in person and writing
  • Capable of consultative upselling and sales
  • High level of organization and adaptability required

Guide guests through memorable experiences with your coordination skills at Whistler Platinum