Technical Support Analyst

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Technical Support Analyst to join their team onsite in Toronto, ON and provide end-user support. This role is responsible for desktop support, device deployments, onboarding/offboarding, asset management, workstation installations, and day-to-day IT operations while ensuring employees have the technology required to work effectively.

Duties And Responsibilities

Provide desktop and technical support for corporate, pharmacy, and clinic users

Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, and peripherals

Deploy, configure, and support desktops, laptops, monitors, docking stations, mobile devices, and workstations

Perform user onboarding/offboarding, account provisioning, and device deployments

Administer Active Directory, Entra ID, Microsoft 365, and MFA

Troubleshoot VPN, Remote Desktop Services, Citrix, and application connectivity issues

Support pharmacy applications and clinical devices where applicable

Maintain IT asset inventory, technical documentation, and knowledge base articles

Assist with office moves, workstation setups, and technology refresh projects

Deliver exceptional customer service while collaborating with Desktop Infrastructure and IT teams

Skills And Qualifications

Minimum 3+ years of enterprise desktop support experience in a corporate, healthcare, retail, or managed services environment

Strong Windows 11 and Microsoft 365 troubleshooting experience

Hands-on experience with Active Directory, Microsoft Entra ID, Intune, and MFA administration

Experience with workstation deployments, hardware installations, onboarding/offboarding, and asset management

Knowledge of Windows Server Remote Desktop Services, VPN, Citrix, printers, and peripherals

Strong troubleshooting, communication, and customer service skills

Valid G driver's license with the ability to travel between office, clinic, and pharmacy locations

Healthcare, pharmacy, or regulated industry experience preferred

Experience supporting pharmacy applications such as TELUS Health Kroll, Phox, Nexi, or similar preferred

Experience supporting Zebra printers, barcode scanners, RFID devices, signature pads, and other clinical peripherals preferred

Power BI and SQL Server support experience preferred

Knowledge of healthcare privacy and security requirements preferred

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

CompucomStaffing TM, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Accessibility
Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult all applicants who request disability-related accommodation during the recruitment process to ensure the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy
This posting is for an existing vacancy.

AI Usage
Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

FRANÇAIS
Chez CompucomStaffing, vous êtes bien plus qu'un simple numéro. Nos gestionnaires de relations avec les employés vous accompagnent tout au long de votre mandat, vous offrant des conseils de carrière et une aide au réemploi.

Responsabilités

Fournir un soutien technique et un soutien de bureau aux utilisateurs des services corporatifs, des pharmacies et des cliniques.

Diagnostiquer et résoudre les problèmes liés à Windows 11, Microsoft 365, au matériel informatique, aux logiciels, aux imprimantes et aux périphériques.

Déployer, configurer et assurer le soutien des ordinateurs de bureau, ordinateurs portables, écrans, stations d'accueil, appareils mobiles et postes de travail.

Effectuer l'intégration et le départ des employés (onboarding/offboarding), le provisionnement des comptes utilisateurs et le déploiement des appareils.

Administrer Active Directory, Microsoft Entra ID, Microsoft 365 et l'authentification multifacteur (MFA).

Diagnostiquer et résoudre les problèmes liés aux VPN, aux Services Bureau à distance (Remote Desktop Services), à Citrix et à la connectivité des applications.

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